I just started with Gravity Forms. The Checkboxes function does not work at all. When I drag the icon to the left no menu is created. It leaves a blank shadow on the screen and then everything locks, up, can’t drag any icons over and I have to reload.
Hello @user67c64e43e92b9849,
It’s possible that another plugin or theme is interfering with Gravity Forms functionality. Here’s how you can test this:
- Temporarily deactivate all other plugins except Gravity Forms.
- Switch to a default WordPress theme, like Twenty Twenty-Three.
- Test whether the Checkbox field works as expected.
If the issue resolves, reactivate your plugins and theme one at a time, testing after each activation to identify the conflicting element.
Let us know how it works.
Regards,
Hello-
I have tried another Them like Twenty Twenty-Three and that does not resolve.
If I use one of the templates as they are, it works but I can’t get any of the icons to work. It’s not just Checkboxes, none of the functions work.
I also tried the “safe mode” option designed to minimize conflicts and no change.
I can try and deactivate the plugins but I need these plugins.
Any suggestions?
Best Regards,
Leslie M. Tack, Ph.D.
CTO
Pembroke Instruments, LLC
San Francisco, CA 94127
https://pembrokeinstruments.com
Tel. 650-550-8618
I have tried this guidance and the problem persists. If I use one of the templates as they are, that works. I can’t use any of the available icon functions. They all don’t work. Has this problem ever been reported for Impreza theme or any theme?
Hi Leslie,
Could you please share the System Status from Forms → System Status by copying the system report and pasting it in your next reply? This will allow us to review the detailed report about the system status and take a closer look at the issue. Thank you.
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