Cannot upgrade to elite?

Hey everyone, I am trying to update my account to Elite from Pro. When I go to the page to upgrade I select “upgrade now” there is a white spinning thing but nothing actually happens. has anyone encountered this? I am working with a deadline and want to get elite ASAP. I have submitted a ticket for support but haven’t gotten a response

I’ll close this as the best way to get help is to open a support ticket. Thank you.