The test run works fine in Zapier, it just conjures this “Bilbo Baggins” test lead out of nowhere, sends that to the CRM perfectly, says it works, but then never triggers at all despite a solid connection to Gravity Forms.
My suspicion is that this problem is because we have conditional questions in the form which are required, but aren’t shown to the user unless they meet specific conditions (obviously). So perhaps entries on this form are considered “partial entries” or something…?
We are getting form fills, but the Zap never runs despite the test working perfectly.
I don’t know what to do about that if it’s the problem, and nothing else tried so far has solved the problem – I’ve tried the following
*disconnected and reconnected GF
*created a new API key and consumer key/secret codes
*checking for error codes (none)
*checking the log to see if it’s triggering at all or if it’s the filter – it’s not triggering at all
*made sure we had the right form selected
*other stuff I’m forgetting already
ZERO form fills contain answers for all questions… because they are conditional. Do you think it could be the conditional questions that are the problem?