We are using gravity form stripe addon and payments gets failed but entry gets created

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1

we are using gravity form stripe addon and payments gets failed but entry gets created. these are the errors that i can see in log

2024-11-22 11:42:57.918900 - DEBUG → GFStripe::maybe_hit_rate_limits(): The current IP has card errors in total of 1 times
2024-11-22 11:42:58.787939 - ERROR → GFStripe::capture(): Cannot capture payment intent data; This PaymentIntent could not be captured because it has already been captured.

can anyone help me to resolve this issue?

2

Due to the complexity of the issue, we will need to examine your system report and logs.

I recommend opening a support ticket for this issue:
https://www.gravityforms.com/open-support-ticket/technical/

Be sure to include your system status report:

3

Any update? Did you solve that issue?

4

I believe in this case, the issue was resolved by enabling “Additional Payment Methods” on the Stripe field. Without that setting, the add-on uses an older implementation of the Stripe field: enabling the option forces the add-on to use the latest Stripe field integration.