Users remain pending using user registration add-on

[user60a7c9972f9ec887 (Dabne Tecnologías de la información)]

Hello!

We have created a sign up form with Gravity Forms and the Add-on Users Registration.

In our site after register we required to activate the account.

It works perfectly except for a little problem. A lot of users who activate their account and can use the site are still in pending users list.

We realized that when a new user fill the sign up form, wordpress creates a row in the “signups” table. When a user activates his account, wordpress creates a row in the “users” table, and updates the column “activated” in the “signups” table for that user.

I understand the pending users are those whose “activated” column is not filled, and the problem is that for some reason sometimes this column is not filled when a user activates his account.

We also use buddypress and before we used the sign up form from buddypress and his xprofile. This problem started when we changed from that form to the Gravity Forms one.

Could you help us anyway?

Thank you very much!

[sacom (Samuel Aguilera (Gravity Forms))]

@user60a7c9972f9ec887

I understand the pending users are those whose “activated” column is not filled, and the problem is that for some reason sometimes this column is not filled when a user activates his account.

I can’t replicate the issue in a default WordPress installation running latest User Registration add-on v5.0.

Based on our experience and the details of the issue I would recommend you to perform a full conflict test. Due to the nature of the issue, in this case you need to perform the conflict test manually following all the steps described here: https://docs.gravityforms.com/testing-for-a-themeplugin-conflict/

Note that for a valid conflict test, as the documentation explains, the first try must be done with only Gravity Forms and the User Registration add-on enabled, all other plugins disabled, and using a default WP theme without custom code (e.g. Twenty Twenty-One).