Update Not Received | Phased Rollout? | GF 2.9.0.1 [RESOLVED]

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1

Hi there,

Are all of your plugin updates released as a phased rollout?

I noticed GF 2.9.0.1 is available (changelog), but we have not received it yet – plus – there is no release date assigned to it.

Also, why are some of your plugin releases dated and others are not?

Thank you!

2

Hotfix builds, like 2.9.0.1, are not released via automatic update, they are only available for manual installation using the zip available from the support account downloads page. Only versions released via automatic update have dates in the changelog.

3

Hi Richard,

Thanks for that. Our GF license is provided and managed via a developer that we used a long time ago. So, we don’t have access to the minor builds via her (developer’s) account.

Here’s what our GF license panel displays: Screenshot by Lightshot

Why wouldn’t Team Gravity not release minor builds via automatic updates? In this case, V2.9.0.1 introduces significant changes/fixes for V2.9.0.

Help appreciated!

Thank you.

Note: I bet a lot of clients using GF licenses provided by their developers are unaware of this. Imagine a developer managing 250+ websites. Distributing, for example, V2.9.0.1 to those sites (manually) could be a nightmare. Just saying …

4

The hotfix builds are built too frequently, and over a decade of experience tells us that most customers don’t want to see all those updates in their dashboard. Hotfix builds also aren’t always stable.

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5

Proposed Solution(s):

  1. Release minor builds as automatic updates (phased release) – or –
  2. Allow clients to obtain a copy of the minor build (zip file) via email request (provided they can demonstrate license ownership or related).

Cheers!

6

In this case, can we request via email the zip file for V2.9.0.1? (exception)

Also, the information your shared is very useful. Can you guys update your Changelog to add a Note that shares/explains what you stated?

Thank you!

7

You’ll need to contact the license owner and ask them to download the zip for you. If you no longer have an active relationship with them, you should purchase your own license. We do have a black friday sale coming up:

8

Hey Richard,

What about this? It would be very useful.

Thank you.

9

The changlog page has been updated to include a note linking to an existing article about how updates work.

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10

Perfect, thank you. The note added to the changelog webpage (top) looks great.

Cheers!

11

Hi Richard,

Just noticed … one last request.

Can you also revise this page to add this note (or similar)? It incorporates what you stated above about hotfixes or minor build changes not having a release date assigned to them in your changelog.

Also, changelog release dates are missing for these updates.

Thank you!

12

I’ll add the note to the importance page. I’ll ask the product team to add the missing recent dates to the changelog, but the docs site pulls the changelog content automatically from the repo, so they will only appear the next time they build a hotfix or minor release.

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13

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