On my client’s website, payments have not been going to stripe after the Gravity form says it was successfully processed.
I’m sure the payment was not sent to stripe because stripe needed to be re-authorized using their new method - unfortunately, I wasn’t aware of this, and my client didn’t know to pass along the email when they were notified. They JUST noticed none of the payments were showing up in their bank account. The website is used to collect HOA membership fees.
My question is: WHY would gravity forms allow the form to be submitted successfully if the payment wasn’t processed correctly?
Has anyone experienced this? Is my only recourse to have my client ask their members to resubmit payment?