I upgraded my wordpress site to recaptcha v3 and set the threshold to .1 (lowest filtering level) and now all the attempted registrations on my gravity forms are blocked even legitimate ones. Any suggestions appreciated.
If you check the entry detail page, what score was assigned to the submission?
there are several rated .9 or 1.0 and then several rated 0.
screenshot of dist page
here is the gravity forms page view
Hi George. reCAPTCHA shows disconnected in your screenshot (in the reCAPTCHA Score column). See our documentation here for what that means:
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hi Chris
I deleted and then reinstalled the gravity form recaptcha v3 addon. Doing this got rid of the disconnected message but recaptcha is still blocking all registration attempts including legitimate attempts.
When using the reCAPTCHA Add-On, the Captcha field should be deleted from the forms. The add-on does not use a field, instead it uses the v3 script, which is automatically included.
It is deleted from the registration form. see attached. i even de-activated the recaptcha addon and it is still blocking registration attempts.
I recommend opening a support ticket and including:
- Your system status report
- Your form export
- The URL of the page where we can see the form
You can open the support ticket here:
https://www.gravityforms.com/open-support-ticket/technical/
Thank you.
@george.birrell the register form still includes the Captcha field, it’s just set to the invisible type: Screenshot 2025-01-13 at 09.22.35.png - Droplr
You’ll need to delete that field when using the reCAPTCHA Add-On.
Also, your page has a few JavaScript errors: Screenshot 2025-01-13 at 09.25.16.png - Droplr
JS errors can prevent the form submission and reCAPTCHA v3 script from running, so you might need to run through a conflict test: Testing for a Theme/Plugin Conflict