Need to empty a Zoho CRM field when the field is blank in the Gravity form

When a field is left empty in a Gravity form, it is not cleared in Zoho CRM using the Gravity > Zoho CRM integration.

The field is properly cleared using the same form and the ActiveCampaign integration.

Here’s the scenario and example:

We need contacts to verify or correct the mailing address we have on file (in the CRM) for them.

The address fields consist of:
%Street Address 1%
%Street Address 2%

An example initial address, that is automatically populated in the form, is:

Street address 1: 123 Main St
Street address 2: Suite 200
City: Portland
State: Oregon
Zip: 97210

In the Gravity form the contact corrects the address to this:

Street address 1: 456 First St
Street address 2:
City: Portland
State: Oregon
Zip: 97210

The %Street Address 2% field needs to be empty in Zoho CRM, but the “Street Address 2” field in CRM still contains “Suite 200”.

(The %Street Address 2% field is emptied in ActiveCampaign.)

This seems to be a Zoho API issue. I’ve come across this in other CRM systems and understand the logic, but it is a problem for this use case.

Any ideas on how to make this work?

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