When a field is left empty in a Gravity form, it is not cleared in Zoho CRM using the Gravity > Zoho CRM integration.
The field is properly cleared using the same form and the ActiveCampaign integration.
Here’s the scenario and example:
We need contacts to verify or correct the mailing address we have on file (in the CRM) for them.
The address fields consist of:
%Street Address 1%
%Street Address 2%
%City%
%State%
%Zip%
An example initial address, that is automatically populated in the form, is:
Street address 1: 123 Main St
Street address 2: Suite 200
City: Portland
State: Oregon
Zip: 97210
In the Gravity form the contact corrects the address to this:
Street address 1: 456 First St
Street address 2:
City: Portland
State: Oregon
Zip: 97210
The %Street Address 2% field needs to be empty in Zoho CRM, but the “Street Address 2” field in CRM still contains “Suite 200”.
(The %Street Address 2% field is emptied in ActiveCampaign.)
This seems to be a Zoho API issue. I’ve come across this in other CRM systems and understand the logic, but it is a problem for this use case.
Any ideas on how to make this work?