Hubspot - Gravity Forms Integration Issue

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1

Hello,

Today we are experiencing an issue that is un-explainable when we try to update one or more of the Gravity forms connected to HubSpot.

This is for the site: https://biz.opendorse.com

According to the logs, this is the error. However our life cycle stages have not changed and they are the correct properties on both sides.

Two example and most import forms are:

This one all of a sudden is not even loading, but it is still in Gravity forms.
https://app.hubspot.com/submissions/483560/form/24423747-5093-4a14-a780-51048e61fd28/submissions

2

This one is not updating.
https://app.hubspot.com/submissions/483560/form/8037dfb0-a7fc-4772-b317-12bba1e667a6/performance?redirectUrl=https%3A%2F%2Fapp.hubspot.com%2Fforms%2F483560
2023-10-30 14:28:33.536915 - ERROR → GF_HubSpot_API::make_request(): API errors returned; Lifecycle stage provided were not valid; error data: Array

3

HubSpot has made a breaking change to their API several months early that can cause that error. Please update your copy of the add-on to the latest version (currently 2.0).

4

Hello,

The Add-On is already on the latest version. I re-uploaded it and it is giving the same issue. Any other thoughts?

5

I recommend opening a support ticket in that case:
https://www.gravityforms.com/open-support-ticket/technical/

Be sure you enable Gravity Forms logging, and include your system status report:

References: