I’m having an issue on some of payments where an error is returned in the admin panel form entries:
Payment failed to be captured. Reason: Cannot add entry ID to the custom id in the order. PayPal Debug ID: xxxxxxxxxxxxxx (Shows a number)
The notification email is sent to myself that the order was completed. I am using the Gravity Forms PayPal Commerce Platform Add-On.
Checking PayPal though, it did not capture the money as it said.
What could be causing this? I don’t like the fact that the customer receives a notification email even though the transaction wasn’t successful.
Any help would be appreciated.