Gravity Forms not taking product subscription info from Stripe

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1

Hello! :slightly_smiling_face:

We are having a real issue with the Stripe functionality and would be very grateful for any community help.

We have a form with two products, a monthly subscription and an annual subscription. The data is getting from the form to Stripe, but creating new products…

  • We do not want Gravity Forms creating its own product and codes.

  • We already have products setup in Stripe.

  • We just want to reference and select those products when creating the form feed in Gravity Forms.

It looks like the Gravity Form is overriding everything we’ve done in Stripe which is not helpful and thus are struggling to understand how to create the Feeds correctly.

Are we missing anything?

Any help warmly welcomed! :slightly_smiling_face:

Best wishes,

Jon

2

Hi Jon. Gravity Forms does not connect to your Stripe products yet. This is something we are planning on implementing, but it is not supported yet. If you would like to add a vote for this feature, I recommend adding that to our product roadmap. Click the blue :heavy_plus_sign: in the lower left on this page to add a note for our product team:

https://www.gravityforms.com/gravity-forms-roadmap/

Thank you.

3

Hi Chris,

Thanks very much for the update, that’s incredibly disappointing as we were led to believe it did.

How do go about processing a refund please?

Kind regards,

Jon

4

Hi Jon. You can submit your refund request here within 30 days of your purchase or renewal transaction: https://www.gravityforms.com/request-refund/