GF Settings> Support License Key says Validation Error, Trello addon says configure settings (already authenticated), authorize net addon gives Error connecting to AuthorizeNet [RESOLVED]

Hello,

Our website was working fine until today - we had forms submitting to trello cards, we were charging cards with authorize.net.

As far as I am aware no updates were made. Under general settings our Support License key now says it has a validation error, no matter how many times I re-enter it.

The trello addon for each form now says “To get started, please configure your Trello Settings”. Authorize net payments won’t go through, says “There was an error processing your credit card. Please verify the information and try again.”

Error logs for trello:

**2019-03-04 12:30:29.047720 - DEBUG --> GFTrello::initialize_api(): Validating API info. 2019-03-04 12:30:29.047883 - ERROR --> GFTrello::initialize_api(): API credentials are invalid. 2019-03-04 12:30:29.048855 - DEBUG --> GFTrello::initialize_api(): Validating API info. 2019-03-04 12:30:29.048974 - ERROR --> GFTrello::initialize_api(): API credentials are invalid.** 

2019-03-04 13:00:07.308135 - DEBUG --> GFFeedAddOn::maybe_process_feed(): Checking for feeds to process for entry #877 for gravityformstrello. 2019-03-04 13:00:07.308907 - DEBUG --> GFFeedAddOn::maybe_process_feed(): Feed condition not met, not processing feed (#95 - BC Group Lessons) for entry #877. 2019-03-04 13:00:07.309015 - DEBUG --> GFFeedAddOn::maybe_process_feed(): Feed condition not met, not processing feed (#96 - West Group Lessons) for entry #877. 2019-03-04 13:00:07.309096 - DEBUG --> GFFeedAddOn::maybe_process_feed(): Feed condition not met, not processing feed (#97 - Keizer Group Lessons) for entry #877. 2019-03-04 13:00:07.309171 - DEBUG --> GFFeedAddOn::maybe_process_feed(): Feed condition not met, not processing feed (#98 - Lancaster Group Lessons) for entry #877. 2019-03-04 13:00:07.309269 - DEBUG --> GFFeedAddOn::maybe_process_feed(): Starting to process feed (#99 - South Group Lessons) for entry #877 for gravityformstrello 2019-03-04 13:00:07.309375 - DEBUG --> GFTrello::initialize_api(): Validating API info. 2019-03-04 13:00:07.309654 - ERROR --> GFTrello::initialize_api(): API credentials are invalid. 2019-03-04 13:00:07.309730 - ERROR --> GFTrello::process_feed(): Card was not created because API could not be initialized.

repeat ad nauseum

Logs for authorize net:

2019-03-04 12:23:51.390983 - DEBUG --> GFAuthorizeNet::get_payment_transaction(): Initializing new AuthorizeNetAIM object based on feed #88 - Authorize.Net Feed 27. 
2019-03-04 12:23:51.391330 - DEBUG --> GFAuthorizeNet::get_payment_transaction(): $submission_data line_items => Array
(
    [0] => Array
        (
            [id] => 34
            [name] => Cost: 5 Week Workshop
            [description] => 
            [quantity] => 1
            [unit_price] => 69
            [options] => 
        )

)
 
**2019-03-04 12:23:51.391447 - DEBUG --> GFAuthorizeNet::authorize(): Capturing funds. **
**2019-03-04 12:23:51.391604 - ERROR --> GFAuthorizeNet::authorize(): Funds could not be captured (error_message). Response => Error connecting to AuthorizeNet** 
2019-03-04 12:23:51.391705 - DEBUG --> GFPaymentAddOn::validation(): Authorization result for form #121 submission => Array
(
    [is_authorized] => 
    [transaction_id] => 
    [error_message] => <!-- Error:  -->There was an error processing your credit card. Please verify the information and try again.
    [captured_payment] => Array
        (
            [is_success] => 
        )

)

Thanks for any help!

Looks like a php update on the server may have caused the issue, looks like it is fixed now.

1 Like
© 2008 - 2019. Gravity Forms is a project by Rocketgenius Inc.