Forms don't come through from users on iPads or iPhones

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Hey friends. I’ve got issues with Gravity Forms submissions not coming through from users on iPads and iPhones. They don’t get confirmations or anything. I have logging turned on but I’m not sure what’s happening. Can anyone help? I’ll paste the logs below.

2024-10-09 19:39:29.453193 - DEBUG → GFForms::cron(): Starting cron.
2024-10-09 19:39:29.454701 - DEBUG → GFForms::add_security_files(): Start adding security files
2024-10-09 19:39:29.454834 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/index.html
2024-10-09 19:39:29.455141 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/logs/index.html
2024-10-09 19:39:29.455444 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/index.html
2024-10-09 19:39:29.456145 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/index.html
2024-10-09 19:39:29.456492 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/06/index.html
2024-10-09 19:39:29.456933 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/04/index.html
2024-10-09 19:39:29.457321 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/05/index.html
2024-10-09 19:39:29.457849 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/09/index.html
2024-10-09 19:39:29.458678 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/07/index.html
2024-10-09 19:39:29.459053 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/11/index.html
2024-10-09 19:39:29.459414 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/10/index.html
2024-10-09 19:39:29.459805 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/12/index.html
2024-10-09 19:39:29.460186 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2023/08/index.html
2024-10-09 19:39:29.460588 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/index.html
2024-10-09 19:39:29.460885 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/06/index.html
2024-10-09 19:39:29.461313 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/04/index.html
2024-10-09 19:39:29.461697 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/05/index.html
2024-10-09 19:39:29.462126 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/09/index.html
2024-10-09 19:39:29.462513 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/03/index.html
2024-10-09 19:39:29.462888 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/07/index.html
2024-10-09 19:39:29.463315 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/02/index.html
2024-10-09 19:39:29.463659 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/2024/08/index.html
2024-10-09 19:39:29.464132 - DEBUG → GFCommon::recursive_add_index_file(): Adding file: /home/jaaircom/public_html/wp-content/uploads/gravity_forms/5-c3afa8d79ad5f8cf7ebcf05f265d32ce/tmp/index.html
2024-10-09 19:39:29.465358 - DEBUG → GFForms::delete_old_export_files(): Starting.
2024-10-09 19:39:29.465440 - DEBUG → GFForms::delete_old_export_files(): No export root - bailing.
2024-10-09 19:39:29.465478 - DEBUG → GFForms::delete_old_log_files(): Starting.
2024-10-09 19:39:29.465529 - DEBUG → GFForms::delete_old_log_files(): Start deleting old log files
2024-10-09 19:39:29.465643 - DEBUG → GFForms::delete_old_tmp_uploads(): Starting.
2024-10-09 19:39:29.467740 - DEBUG → GFForms::delete_old_tmp_uploads(): Deleting old tmp files for form #5
2024-10-09 19:39:29.467920 - DEBUG → GFForms::do_self_healing(): Start self healing
2024-10-09 19:39:29.475445 - DEBUG → GF_Personal_Data::cron_task(): starting personal data cron task
2024-10-09 19:39:29.480755 - DEBUG → GF_Personal_Data::cron_task(): done
2024-10-09 19:39:29.480906 - DEBUG → GFForms::cron(): Done.
2024-10-09 19:41:36.016196 - DEBUG → GFFormDisplay::process_form(): Starting to process form (#2) submission.
2024-10-09 19:41:36.017767 - DEBUG → GFFormDisplay::process_form(): Source page number: 1. Target page number: 0.
2024-10-09 19:41:36.017826 - DEBUG → GFFormDisplay::validate(): Starting for form #2.
2024-10-09 19:41:36.017872 - DEBUG → GFFormDisplay::validate(): Checking restrictions.
2024-10-09 19:41:36.018218 - DEBUG → GFFormDisplay::validate(): Completed restrictions. Starting field validation.
2024-10-09 19:41:36.018359 - DEBUG → GFFormDisplay::validate_character_encoding(): Starting invalid characters validation for field: Name (1 - name)
2024-10-09 19:41:36.019738 - DEBUG → GFFormDisplay::validate_character_encoding(): gf_entry_meta meta_value charset = utf8mb4
2024-10-09 19:41:36.019784 - DEBUG → GFFormDisplay::validate_character_encoding(): reflecting methods
2024-10-09 19:41:36.019845 - DEBUG → GFFormDisplay::validate_character_encoding(): Completed in 0.001482 seconds. Value is valid ascii
2024-10-09 19:41:36.303749 - DEBUG → GFFormDisplay::validate(): Field validation completed in 0.285455 seconds.
2024-10-09 19:41:36.303827 - DEBUG → GFFormDisplay::process_form(): After validation. Is submission valid? No.
2024-10-09 19:41:36.303869 - DEBUG → GFFormDisplay::process_form(): Processing completed in 0.288038 seconds.

2

Hi Mike. There’s not enough information here to determine the cause. But this being logged means that the submission was not valid and a validation error would have been returned to the browser:

2024-10-09 19:41:36.303827 - DEBUG → GFFormDisplay::process_form(): After validation. Is submission valid? No.

The best thing to do will be to open a support ticket and include an export of the form:

And your system status report:

And be sure to include the URL where we can test the form. Then submit the ticket here:

https://www.gravityforms.com/open-support-ticket/technical/

Thank you.

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