Form hangs/takes a long time on submit

HI, our forms have been working fine for months, but now they give ‘page unresponsive’ messages when the submit button is checked. I upgraded the theme, but it doesn’t help.

When I submit the form I get this console error:

(index):92 Uncaught ReferenceError: gform is not defined
at (index):92:1

We are losing sales because of this. Any help is most apprecaited. Thank you for your help.

The most common cause for this is a delay in sending email notifications. Try disabling notifications temporarily and perform a test submission to see if it goes through. If not, if you are processing any other feeds after submission, like sending to a CRM, disable those feeds temporarily and test again.

Finally, if you’re not able to quickly find the issue like that, enable Gravity Forms logging:

The log lines are time-stamped, and you can find the gap in the processing to see where the delay is coming from. If you need assistance, please open a support ticket:

Thank you.

HI, thank you for your reply:

  1. Turning off notifications doesn’t help
  2. Logging doesn’t work, I don’t see anything in there about the form being submitted or processed.

I will open a ticket.