HI, our forms have been working fine for months, but now they give ‘page unresponsive’ messages when the submit button is checked. I upgraded the theme, but it doesn’t help.
When I submit the form I get this console error:
(index):92 Uncaught ReferenceError: gform is not defined
at (index):92:1
We are losing sales because of this. Any help is most apprecaited. Thank you for your help.
The most common cause for this is a delay in sending email notifications. Try disabling notifications temporarily and perform a test submission to see if it goes through. If not, if you are processing any other feeds after submission, like sending to a CRM, disable those feeds temporarily and test again.
Finally, if you’re not able to quickly find the issue like that, enable Gravity Forms logging:
The log lines are time-stamped, and you can find the gap in the processing to see where the delay is coming from. If you need assistance, please open a support ticket: