Error message on check out

[karlpotter (Karl Potter (CosmicGiant))]

That is an error from the PayPal Checkout add-on, so you likely don’t have conditional logic configured on the PayPal Checkout feed to either only run the feed when a user has selected a PayPal related option in the form or to not run the feed if they’re selecting the bank transfer option . https://docs.gravityforms.com/enabling-conditional-logic-for-feeds/#:~:text=Conditional%20logic%20can%20be%20used,payment%20information%20to%20different%20services.

This is documented in a few existing resolved threads:

Stripe Add-On Not Generating Order ID | Required for Form Submittal (Payments)

That error is from PayPal Checkout. When using multiple payment add-ons you need to ensure the conditional logic settings are configured on the feeds in the Form Settings > Stripe and Form Settings > PayPal Checkout area so the correct add-on will process the submission.

Stripe Error when submitting form [RESOLVED]

When setting up a radio button to select between Stripe & PayPal payment options (with conditional logic to shoe either Stripe or PayPal), I get the Stripe error “There was a problem with your submission. No order ID available, cannot create a new payment.” If I only use Stripe as a payment options, I don’t get the error. Any ideas what is causing it?