January 14, 2023, 1:06am
as soon someone enters an emoji in one of the form fields (text, textarea) the form submit fails:
→ An error prevented the entry for this form submission being saved. Please contact support.
In the DB will be an entry, but with no data.
How can I fix this?
(Richard Wawrzyniak (Gravity Forms))
January 14, 2023, 7:47pm
This can happen if the character set or collation being used by the site database doesn’t support multibyte characters or symbols.
open a support ticket and include the system report, the support team will be able to confirm if that is the cause of your issue.
If it is the cause of the issue, you may want to work with your web host to convert the database tables and columns to the utf8mb4 character set and utf8mb4_unicode_ci collation. You’ll want to create a full database backup before undertaking a change like that.
February 13, 2023, 7:48pm
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