Dynamically populate field from Thrivecart order

Hi! I use Thrivecart for my shopping cart, but want to collect additional information after someone checks out. I would like to pre-populate fields like their name, email and product purchased using a Gravity form that has additional fields to fill out.

I understand I should be able to do this via the parameters passed in the query string and added in Gravity Form parameter field with dynamic population enabled. However, I haven’t had any luck getting it to work.

Here is a link to a form I am working on with some test data included in the URL:

https://kdesign.co/brand-kit-customization-form/?thrivecart%5Baccount_id%5D=11610&thrivecart%5Baccount_name%5D=kdesignco&thrivecart%5Bcustomer%5D%5Bemail%5D=kristin%40kdesign.co&thrivecart%5Bcustomer%5D%5Bfirstname%5D=April&thrivecart%5Bcustomer%5D%5Blastname%5D=Johnson&thrivecart%5Bcustomer%5D%5Baddress%5D%5Bcountry%5D=US&thrivecart%5Border%5D%5B0%5D%5Bt%5D=product&thrivecart%5Border%5D%5B0%5D%5Bid%5D=20&thrivecart%5Border%5D%5B0%5D%5Bn%5D=Explorer+Brand+Kit&thrivecart%5Border%5D%5B0%5D%5Bp%5D=0&thrivecart%5Border%5D%5B0%5D%5Bq%5D=1&thrivecart%5Border%5D%5B0%5D%5Bpo%5D=8104&thrivecart%5Border_currency%5D=USD&thrivecart%5Border_id%5D=15750281&thrivecart%5Bpayment_processor%5D=stripe&thrivecart%5Bproduct_id%5D=20&thrivecart%5Bpurchases%5D%5B0%5D=20&thrivecart_hash=0be6b7f458531ce2c0d04e67f56fb3a7

I’ve added the parameters: customer_firstname, customer_lastname and customer_email within the appropriate fields in Gravity forms but I can not get the form to pre-fill the data.

Here is a reference of Thrivecart’s available parameters for use (Pre-fill your checkout fields – ThriveCart Helpdesk)

Am I missing something or misunderstanding how this should work?

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