Critical Error - Erroneous data format for unserializing [RESOLVED]

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1

https://gilkey.pixaura.com/wp-admin/

//entire errror

Warning: Erroneous data format for unserializing 'Gravity_Forms\Gravity_Forms\License\GF_License_API_Response' in /home/customer/www/gilkey.pixaura.com/public_html/wp-content/plugins/gravityforms/includes/license/class-gf-license-api-connector.php on line 97

Fatal error: Uncaught Error: Call to a member function can_be_used() on bool in /home/customer/www/gilkey.pixaura.com/public_html/wp-content/plugins/gravityforms/common.php:2813 Stack trace: #0 /home/customer/www/gilkey.pixaura.com/public_html/wp-content/plugins/gravityforms/common.php(2981): GFCommon::get_version_info(true) #1 /home/customer/www/gilkey.pixaura.com/public_html/wp-content/plugins/gravityforms/gravityforms.php(916): GFCommon::check_update(Object(stdClass), true) #2 /home/customer/www/gilkey.pixaura.com/public_html/wp-includes/class-wp-hook.php(309): GFForms::check_update(Object(stdClass)) #3 /home/customer/www/gilkey.pixaura.com/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(stdClass), Array) #4 /home/customer/www/gilkey.pixaura.com/public_html/wp-includes/option.php(1957): apply_filters('site_transient_...', Object(stdClass), 'update_plugins') #5 /home/customer/www/gilkey.pixaura.com/public_html/wp-includes/update.php(780): get_site_transient('update_plugins') #6 /home/customer/www/ in /home/customer/www/gilkey.pixaura.com/public_html/wp-content/plugins/gravityforms/common.php on line 2813
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2

Hi James. The product team is aware of the issue and is working on a fix. In the meantime, try this:

  1. Open your site wp-config.php file using an FTP client.
  2. Add the following line to the file:
    define( 'GF_CACHE_DEBUG', true );
  3. Now go to Forms → Settings page – which should now load without issues.
  4. Click the Save Settings button.

If that worked, you can go back to the wp-config.php file and remove the GF_CACHE_DEBUG line. If you have any other questions, please let us know.

3

Thanks Chris,

I was able to get the site back up and running using this ‘fix’, but when I remove the GF_CACHE_DEBUG line the issue returns.

Cheers.

4

Chris,

Same issue here with a number of sites. Can you share more information please? It seems to random. We manage about 50 sites, it is affecting @ 10 so far.

Thank you

5

If you open a support ticket we can send you a build which contains a hot fix for this issue:

https://www.gravityforms.com/open-support-ticket/technical/

6

Is there a place we can download the hotfix ? will this be resolved in the next release ? If so when is that ?

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7

The hotfix is only available by contacting support at this time. This issue will be resolved in the next release, but we do not have a date for the release. If you have any other questions about the issue or the hotfix, I recommend opening a support ticket. Thank you.

8

This basically took out my entire website. The GF_CACHE_DEBUG hack worked, but sure seems like it warranted a hot fix.

9

Please post hotfix PUBLICLY - I am a licensed user but this is NOT COOL.

10

Wow that was fun. Does gravityforms_2.6.2 include the hotfix? Can we not share that here please?

11

Gravity Forms 2.6.3 was released a couple of hours ago which contains a fix for this issue. It’s available from your downloads page:

https://www.gravityforms.com/my-account/downloads/

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