I activated the progress bar on a form with multiple pages, using Ajax so i can have the form operate inside a popup. The progress bar was turned on (to see how it beahved) and now it’s OFF but still running. Any help or ideas?
Running most recent version of everything. I have deleted cache multiple times to check.
Hi there, @lcoursey! Thanks for sharing this with us. I have some questions and need additional context before I can better troubleshoot what might be going on:
- Can you provide me with an export of this particular form?
- Can you provide further clarification for how you’re using this form and the issue you’re seeing, a screenshot(s) would be helpful?
Thanks @lcoursey! Sorry to be a pain, but I need a bit more info:
- You can export your form by following this: https://docs.gravityforms.com/exporting-a-form-from-gravity-forms/
- I’m still trying to get a better understanding of how you’re using this form (what is your implementation as a block, via code, etc.; Also is that page you are showing the form on that form in a conversational form setting?). If you are able to do a screencast to walk me through your setup that would be amazing, and if it’s easier, I’m happy to hop on a video call with you as well.
Hello @lcoursey - The csv file shared earlier is an entry export.
Can you please export the form and send us the JSON file? Here are instructions for exporting a form:
You can share that in the same manner as you did the other file, or email it to email@example.com and I’ll get it to Ryan. Thank you.
Have you tried deactivating Gravity Forms, clearing the cache, reactivating, and trying again? Also, you could take a look at your server-side caching and clear that. Lastly - have you tried in an incognito window to ensure it isn’t just browser caching?
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