Conditional Logic - Confirmation Pages not working [RESOLVED]


I’m having the same problem as this:

While I’ve used conditional logic before, in this case, the conditional logic button is empty. I submitted a help desk ticket last week had haven’t heard back. Any suggestions?

Thanks so much!

Mark - In my instance the button was missing. I forget how we fixed it. If you want to send someone to two different pages, first create the pages. Then create the first confirmation. Then duplicate it, change the page to the one you want and click on the conditional logic toggle. From there you will be able to create the conditional logic that says show this confirmation if a certain field has a certain value.

Thanks so much for your reply.

I’ve actually used conditional logic many times, and it’s so useful. However, the issue I’m having is the same as you initially described - when I create the second Confirmation, the conditional logic option just doesn’t show up. So I don’t have the option to create the conditional logic. I need to figure out why that is.

Are you using the latest version? Are there any plugin conflicts? It was so long ago I really don’t remember.

No worries. Thanks for your effort!

I am using the latest version. And I have no idea if there are plugin conflicts. I don’t know how to check. I’m hoping the support desk here will give me some ideas. :slight_smile:

Hi Mark. The Default Confirmation won’t have conditional logic settings. It is always used when the conditional logic on no other confirmation matches.

From your screenshot, it looks like you duplicated the Default Confirmation. That won’t have conditional logic settings either. Delete that duplicate, then click the “Add New” button to add a new confirmation. That second confirmation will have the option to set conditional logic.

If you have any other questions, please let us know.

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That was it! That was so simple. Thanks so much!!!

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