Cant connect Awesome Support to gravity forms

i can not get gravity forms to work with Awesome support, everything is installed keys are saying active bridge is installed but nothing is connected could anyone with more experience help please

Gravity Forms doesn’t provide any built-in support for Awesome Support, the Gravity Forms Bridge add-on is developed by the Awesome Support team: Gravity Forms Bridge for Awesome Support

You will want to reach them for assistance: Submit Ticket - Awesome Support