Hi Gravity Forms team,
We have a voting form created for one of our clients - Teammate of the Year 2025 - Team IMPACT
The form is setup to show the following on screen confirmation after submission - “Thank you for voting for your Team IMPACT Teammate of the Year! Follow along at @goteamimpact on Twitter or Instagram for updates.”
If you submit this form the first 3 times, it has the correct set messaging “Thank you for voting for your Team IMPACT Teammate of the Year! Follow along at @goteamimpact on Twitter or Instagram for updates.”
But then after the 4th+ submission, the on screen message changes to “Thanks for contacting us! We will get in touch with you shortly.”
We have tried resaving the form, clearing caches, etc. but are still seeing the issue. Any ideas as to why the on screen message changes after multiple submissions?
System Report:
Gravity Forms
Version: 2.9.6.1 
Upload folder: /srv/htdocs/wp-content/uploads/gravity_forms/
Upload folder permissions: Writable
Output CSS: Yes
Default Theme: Gravity Forms 2.5 Theme
No-Conflict Mode: Yes
Currency: USD
Background updates: Yes
REST API v2: No
Orbital Style Filter: No
Add-Ons
Authorize.Net: by Gravity Forms - 2.11
Dropbox: by Gravity Forms - 3.2.0
Google Analytics: by Gravity Forms - 2.3.0
PayPal Standard: by Gravity Forms - 3.5
reCAPTCHA: by Gravity Forms - 1.6.0
Database
Database Version: 2.9.6.1 Your database is up-to-date.
wp_gf_form_view:
wp_gf_form_meta:
wp_gf_form:
wp_gf_form_revisions:
wp_gf_entry:
wp_gf_entry_meta:
wp_gf_entry_notes:
wp_gf_draft_submissions:
wp_gf_addon_feed:
wp_gf_addon_payment_transaction:
wp_gf_addon_payment_callback:
Translations
Site Locale: en_US
User (ID: 16) Locale: en_US
Gravity Forms:
WordPress
Home URL: https://www.teamimpact.org
Site URL: https://www.teamimpact.org
REST API Base URL: https://www.teamimpact.org/wp-json/
WordPress Version: 6.8
WordPress Multisite: No
WordPress Memory Limit: 512M
WordPress Debug Mode: No
WordPress Debug Log: No
WordPress Script Debug Mode: No
WordPress Cron: Yes
WordPress Alternate Cron: No
Background tasks: Yes
Active Theme
Hello Getfused: by Getfused - 1.0
Hello Elementor (Parent): by Elementor Team (Website Builder - Create a Website Now | Elementor) - 3.1.1
Active Plugins
Advanced Editor Tools: by Automattic - 5.9.2
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team - 5.3.7
Conditional Fields for Contact Form 7: by Jules Colle - 2.5.11
Contact Form 7: by Takayuki Miyoshi - 6.0.6
Contact Form 7 - Dynamic Text Extension: by AuRise Creative, SevenSpark - 5.0.3
Contact Form CFDB7: by Arshid - 1.3.0
Contact Form Entries: by CRM Perks - 1.4.0
Easy Social Icons: by CyberNetikz - 3.2.7
Elementor: by Elementor.com - 3.28.3
Elementor Pro: by Elementor.com - 3.28.3
Essential Addons for Elementor: by WPDeveloper - 6.1.10
Essential Addons for Elementor - Pro: by WPDeveloper - 6.2.1
File Manager Advanced: by wpexpertsio - 5.3.0
Getfused Cloudflare Cache Clearer: by Getfused - 1.0.4
Gravity SMTP: by Gravity Forms - 1.9.0
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger - 1.20.3
Honeypot for Contact Form 7: by WPExperts - 2.1.7
Instagram Feed Pro Business: by Smash Balloon - 6.7.0
JetEngine: by Crocoblock - 3.6.7
Jetpack: by Automattic - 14.6-a.5
Jetpack Boost: by Automattic - Jetpack Site Speed team - 3.13.1
Jetpack Protect: by Automattic - Jetpack Security team - 4.0.0
JetSmartFilters: by Crocoblock - 3.6.5
Max Mega Menu: by megamenu.com - 3.5
Page Links To: by Mark Jaquith - 3.3.7
Permalink Manager Lite: by Maciej Bis - 2.5.1.1
Post Duplicator: by Metaphor Creations - 2.47
Pressable Cache Management: by Pressable CS Team - 4.4.9
Pressable OnePress Login: by Pressable - 1.3.2
ReCaptcha v2 for Contact Form 7: by IQComputing - 1.4.9
Redirection: by John Godley - 5.5.2
SVG Support: by - 2.5.14
VRTs – Visual Regression Tests: by Bleech - 2.0.3
WP Contact Form Salesforce Pro: by CRM Perks - 1.4.2
Yoast SEO: by Team Yoast - 24.9
Web Server
Software: nginx
Port: 443
Document Root: /srv/htdocs
PHP
Version: 8.2.28
Memory Limit: 512M
Maximum Execution Time: 850
Maximum File Upload Size: 2047M
Maximum File Uploads: 20
Maximum Post Size: 2047M
Maximum Input Variables: 6144
cURL Enabled: Yes (version 8.12.1)
OpenSSL: OpenSSL 3.0.15 3 Sep 2024 (805306608)
Mcrypt Enabled: Yes
Mbstring Enabled: Yes
Loaded Extensions: Core, date, libxml, pcre, sqlite3, zlib, calendar, ctype, dom, fileinfo, filter, gmp, hash, iconv, json, pcntl, SPL, session, openssl, posix, random, Reflection, standard, SimpleXML, sockets, sodium, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, cgi-fcgi, apcu, bcmath, curl, elastic_apm, mbstring, gd, gmagick, imap, intl, exif, mcrypt, memcache, mysqli, Phar, PDO, pdo_mysql, pdo_sqlite, photon-opencv, soap, timezonedb, xsl, zip, Zend OPcache
Database Server
Database Management System: MariaDB
Version: 10.11.10
Database Character Set: latin1
Database Collation: latin1_swedish_ci
Date and Time
WordPress (Local) Timezone: America/New_York
MySQL (UTC): 2025-04-17 15:07:12
MySQL (Local): April 17, 2025 at 11:07 am
PHP (UTC): 2025-04-17 15:07:12
PHP (Local): April 17, 2025 at 11:07 am