HTML Email confirmations result in strangely designed emails


We have 2 websites using Gravity Forms. Both Websites use exact the same version of the plugin.

At the first website, we use HTML designed emails for confirmations. We paste the whole HTML code into the confirmation email box, enable the HTML box. And save.

This works perfectly fine at 1 website, but the exact same HTML code comes out differently in the email inbox at our other site.

At both sites, the preview in Gravity Forms looks good, but in the email inbox at one website the whole design gets weird. We already tried different HTML templates/

See screenshot for examples.

How it works at 1 site: voorbeeld-2 — ImgBB

How it gets strange at the other: voorbeeld-1 — ImgBB

Hope you know what to do because we have been struggling with this for weeks!

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