This is probably super easy but I can’t figure it out! I just want my notification to say Dear (first name). What is the tag I use for that? I tried {first_name} but that doesn’t work. Thank you!
Hi Julie. You can use the Merge Tag Tool to find the correct merge tag to insert into your message. You don’t have to guess at it. The merge tag tool looks like this when you are editing the Notification:
It works like this to insert the correct merge tags where you want to use them (20 second screencast):
You will find that merge tag tool in lots of different places, like your confirmations, notifications and feeds. If you have any other questions please let us know.
If you click on it, does it work?
No, I tried that and it still doesn’t work?
There is most likely a conflict with another plugin or the theme on the site in that case. You can use these steps to check for conflicts:
Or you can open a support ticket here:
https://www.gravityforms.com/open-support-ticket/technical/
Be sure to include you system status report in the support ticket:
Thank you.
Ok, I will check out the possible conflicts. Thank you!
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