Form submision issues (takes over a minute to submit)

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1

Hello, i could really use some help/insight.
Form on clients website started submitting very very slowly, it takes around a minute to submit.

I can see where the problems are, like 22 seconds to get licencing info, and also it is like form is restarting after 40secs idle, I’m honestly not sure, any help would be much appreciated

2024-02-02 5:19:40.224567 - DEBUG --> GFCommon::post_to_manager(): endpoint: https://gravityapi.com/wp-content/plugins/gravitymanager/message.php?of=GravityForms&key=aa3851ac291b77fd059659b2bc9e3eb6&v=2.8.3&wp=6.4.3&php=7.4.33&mysql=10.6.16&version=2 
2024-02-02 5:19:40.579853 - DEBUG --> GFCommon::log_remote_response(): code: 200; body: <!--GFM--> 
2024-02-02 5:19:40.674618 - DEBUG --> Gravity_Api::check_license(): getting site and license info 
2024-02-02 5:20:02.881581 - DEBUG --> GFFormDisplay::process_form(): Starting to process form (#1) submission. 
2024-02-02 5:20:02.885322 - DEBUG --> GFFormDisplay::process_form(): Source page number: 1. Target page number: 2. 
2024-02-02 5:20:02.885453 - DEBUG --> GFFormDisplay::validate(): Starting for form #1. 
2024-02-02 5:20:02.885515 - DEBUG --> GFFormDisplay::validate(): Checking restrictions. 
2024-02-02 5:20:02.886037 - DEBUG --> GFFormDisplay::validate(): Completed restrictions. Starting field validation. 
2024-02-02 5:20:02.887248 - DEBUG --> GFFormDisplay::validate(): Field validation completed in 0.001143 seconds. 
2024-02-02 5:20:02.887306 - DEBUG --> GFFormDisplay::process_form(): After validation. Is submission valid? Yes. 
2024-02-02 5:20:02.887362 - DEBUG --> GFFormDisplay::process_form(): Processing completed in 0.006118 seconds. 
2024-02-02 5:20:09.184178 - DEBUG --> GFFormDisplay::process_form(): Starting to process form (#1) submission. 
2024-02-02 5:20:09.186829 - DEBUG --> GFFormDisplay::process_form(): Source page number: 2. Target page number: 3. 
2024-02-02 5:20:09.186891 - DEBUG --> GFFormDisplay::validate(): Starting for form #1. 
2024-02-02 5:20:09.186947 - DEBUG --> GFFormDisplay::validate(): Checking restrictions. 
2024-02-02 5:20:09.187398 - DEBUG --> GFFormDisplay::validate(): Completed restrictions. Starting field validation. 
2024-02-02 5:20:09.188273 - DEBUG --> GFFormDisplay::validate(): Field validation completed in 0.000824 seconds. 
2024-02-02 5:20:09.188319 - DEBUG --> GFFormDisplay::process_form(): After validation. Is submission valid? Yes. 
2024-02-02 5:20:09.188386 - DEBUG --> GFFormDisplay::process_form(): Processing completed in 0.004447 seconds. 
2024-02-02 5:20:55.377460 - DEBUG --> GFFormDisplay::process_form(): Starting to process form (#1) submission. 
2024-02-02 5:20:55.380089 - DEBUG --> GFFormDisplay::process_form(): Source page number: 3. Target page number: 0. 
2024-02-02 5:20:55.380150 - DEBUG --> GFFormDisplay::validate(): Starting for form #1. 
2024-02-02 5:20:55.380181 - DEBUG --> GFFormDisplay::validate(): Checking restrictions. 
2024-02-02 5:20:55.380980 - DEBUG --> GFFormDisplay::validate(): Completed restrictions. Starting field validation. 
2024-02-02 5:20:55.382153 - DEBUG --> GFFormDisplay::validate_character_encoding(): Starting invalid characters validation for field: How serious do you view your condition? (19 - text) 
2024-02-02 5:20:55.383352 - DEBUG --> GFFormDisplay::validate_character_encoding(): gf_entry_meta meta_value charset = utf8mb4 
2024-02-02 5:20:55.383411 - DEBUG --> GFFormDisplay::validate_character_encoding(): reflecting methods 
2024-02-02 5:20:55.383455 - DEBUG --> GFFormDisplay::validate_character_encoding(): Completed in 0.001302 seconds. Value is valid ascii 
2024-02-02 5:20:55.383569 - DEBUG --> GFFormDisplay::validate_character_encoding(): Starting invalid characters validation for field: Name (23 - name) 
2024-02-02 5:20:55.383609 - DEBUG --> GFFormDisplay::validate_character_encoding(): Completed in 0.000043 seconds. Value is valid ascii 
2024-02-02 5:20:55.665416 - DEBUG --> GFFormDisplay::validate(): Field validation completed in 0.284336 seconds. 
2024-02-02 5:20:55.665503 - DEBUG --> GFFormDisplay::process_form(): After validation. Is submission valid? Yes. 
2024-02-02 5:20:55.665548 - DEBUG --> GFFormDisplay::process_form(): Submission is valid. Moving forward. 
2024-02-02 5:20:55.665616 - DEBUG --> GFFormsModel::save_entry(): Saving entry. 
2024-02-02 5:20:55.669694 - DEBUG --> GFFormsModel::save_entry(): Entry record created in the database. ID: 219. 
2024-02-02 5:20:55.670237 - DEBUG --> GFFormsModel::save_entry(): Saving entry fields.
2

Typically, the delay comes from processing notifications. If you disable any notifications on the form and test the form again, is it faster? If so, you’ve found what causes the delay.

If that’s not it, please share the link to the Gravity Forms Core log, or open a support ticket:

https://www.gravityforms.com/open-support-ticket/technical/

Thank you.

3

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