I’m using Brevo as the sending service for Gravity SMTP. I’ve set it up with API key sending as the primary and SMTP sending as the backup. When I send a test email, the Gravity SMTP log shows it as having been sent successfully. But I never receive the test email in the recipient’s inbox. I don’t have IP address blocking enabled, either. How can I fully confirm deliverability?
Hi Rob. In your Brevo account, go to Transactional → Email → Logs and find the Test email and check the status there. See what happened with it after it left Gravity Forms and WordPress, and what Brevo did with it after that.
If you need more assistance, I recommend opening a Gravity SMTP support ticket:
https://www.gravityforms.com/open-support-ticket/technical-gravity-smtp/#gform_202
Thank you.
I figured it out. The sending account needed validation in DNS and the DKIM records weren’t set up correctly.