On form submission the error as below comes up:
There has been a critical error on this website.
And secondly I can edit forms
and thirdly I cannot open the settings page
please help
Nasha
Hi Nasha,
Are you on the free version of gravity?
Hi Nasha. Whenever there is a critical error on the website, WordPress sends the error message and stack trace to the administrator’s email address. Do you have that message? If so, that will help us determine what is breaking.
If you do not have that email with the error message and stack trace, the web server error log will have a message explaining the error. If you don’t have either of those, you can use WP_DEBUG. Here is the documentation for WP_DEBUG: Debugging in WordPress – Advanced Administration Handbook | Developer.WordPress.org.
Find the WP_DEBUG lines in your wp-config.php file and edit them, or add them to look like this (the first WP_DEBUG line may already be present and set to false):
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
With those lines added to your wp-config.php file, please test the form, then refer back to the debug.log, which will be in the website wp-content/ directory. Please let us know what you find out. Thank you.
If you need more assistance, please open a support ticket:
https://www.gravityforms.com/open-support-ticket/technical/
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