Coupons Add-On - No forms listed [RESOLVED]

When attempting to add a new coupon code for Gravity Forms, the list of forms never appears. Video available here.

What I’ve Attempted

  • Updated all plugins, themes, and WordPress
  • Disabled all plugins except for Gravity Forms and the Coupons add-on
  • Disabled all themes except for the Twenty Twenty default theme
  • Created a new empty form just to see if it could trigger something, it did not

Steps to Reproduce

  1. Click Forms in the WordPress admin dashboard sidebar
  2. Click Coupons
  3. Click Add New

Active Plugins

  • Gravity Forms
  • Gravity Forms Coupons Add-On

Active Themes

  • Twenty Twenty

(note: this is the same issue as discussed here, but the post was closed yesterday)

Hi Greg. We’ll need more information. Can you check the network tab in the developer console and see if there is a 500 Error?

Also, can you share your system report here?

If not, feel free to open a support ticket and we’ll look at it as soon as we can after we get back to work on Tuesday.

Thank you.

Not seeing any 500 errors in the network tab.

Sure! Attached below. (Note: For the purposes of this ticket, I’ve been debugging out of Local WP, but experiencing the issue on the production site as well.)

System Report:

### Gravity Forms ###

Version: 2.6.4 ✔
Upload folder: /Users/greg/Local Sites/chamber-music-society/app/public/wp-content/uploads/gravity_forms/
Upload folder permissions: Writable  ✔
Output CSS: Yes
Output HTML5: No
No-Conflict Mode: Yes
Currency: USD
Background updates: Yes
Registration: Site not registered ✘ 

### Add-Ons ###

Coupons: by Gravity Forms - 2.10 ✘ 

### Database ###

Database Version: 2.6.3 ✘
wp_gf_form_view:   ✔
wp_gf_form_meta:   ✔
wp_gf_form:   ✔
wp_gf_form_revisions:   ✔
wp_gf_entry:   ✔
wp_gf_entry_meta:   ✔
wp_gf_entry_notes:   ✔
wp_gf_draft_submissions:   ✔
wp_gf_addon_feed:   ✔

### Translations ###

Site Locale: en_US
User (ID: 12) Locale: en_US
Gravity Forms: 

### Log Files ###

Gravity Forms Core: http://localhost:10033/wp-content/uploads/gravity_forms/logs/gravityforms_448ac748e8ddef99a959a9142fb0f1ea9aa9a898.txt

### WordPress ###

Home URL: http://localhost:10033
Site URL: http://localhost:10033
REST API Base URL: http://localhost:10033/wp-json/
WordPress Version: 6.0 ✔
WordPress Multisite: No
WordPress Memory Limit: 40M
WordPress Debug Mode: No
WordPress Debug Log: No
WordPress Script Debug Mode: No
WordPress Cron: Yes
WordPress Alternate Cron: No
Background tasks: No ✘ cURL error 28: Operation timed out after 2005 milliseconds with 0 bytes received

### Active Theme ###

Twenty Twenty: by the WordPress team ( - 2.0  ✔

### Web Server ###

Software: nginx/1.16.0
Port: 10033
Document Root: /Users/greg/Local Sites/chamber-music-society/app/public

### PHP ###

Version: 7.4.1 ✔
Memory Limit: 256M
Maximum Execution Time: 1200
Maximum File Upload Size: 300M
Maximum File Uploads: 20
Maximum Post Size: 1000M
Maximum Input Variables: 4000
cURL Enabled: Yes (version 7.54.0)
OpenSSL: OpenSSL 1.1.1h  22 Sep 2020 (269488271)
Mcrypt Enabled: No
Mbstring Enabled: Yes
Loaded Extensions: Core, date, libxml, openssl, pcre, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, json, mbstring, session, standard, pcntl, mysqlnd, PDO, pdo_mysql, Phar, posix, Reflection, mysqli, shmop, SimpleXML, soap, sockets, exif, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, imagick, Zend OPcache, xdebug

### Database Server ###

Database Management System: MySQL
Version: 8.0.16 ✔
Database Character Set: utf8
Database Collation: utf8_general_ci

### Date and Time ###

WordPress (Local) Timezone: America/New_York
MySQL (UTC): 2022-07-06 20:22:49
MySQL (Local): July 6, 2022 at 4:22 pm
PHP (UTC): 2022-07-06 20:22:49
PHP (Local): July 6, 2022 at 4:22 pm

The site is using an old version of the coupons add-on which isn’t compatible with the installed version of Gravity Forms. You need to update to the latest version of the add-on, 3.0.

Oh, that makes sense. Thank you @richardw8k.

Is there any way to only purchase the Coupons add-on while remaining on the basic plan? This client has been using the add-on for a while now, but I don’t see any option to update within WordPress.

Hi Greg. The Coupons Add-On is available only to Elite license holders. It’s not available for purchase separately. You won’t be able to update to the latest release or download the software without an Elite license. If you have any other questions, please let us know.

I’ll work with the client and get this Elite license.

Thanks all!

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