I’m suddenly having this issue where my HTML is being decoded in emails and in the summary before sending the form.
It looks like this:
After parsing the HTML into a HTML previewer I see that < is being decoded to < and > to >
The same issue as in the screenshot happens in emails being sent out, but when going through the form itself the HTML is working as intended.
How can I prevent this from happening?
Hi Kim. This is an issue that is known to the product team, and they are working on a fix. In the meantime, you can use this code to decode that markup in the product summary of the notification:
add_filter( 'gform_order_summary', function( $markup, $form, $entry, $order_summary, $format ) {
GFCommon::log_debug( current_filter() . ': running hotfix for GH#2468' );
return html_entity_decode( $markup );
}, 10, 5 );
This is PHP code that can be added to your theme functions.php file, or you can use a plugin such as this one to keep the code separate from the theme: Code Snippets – WordPress plugin | WordPress.org
Please see this article for additional information on placing PHP snippets: Where Do I Put This Code? - Gravity Forms Documentation
Please let us know if you have any other questions. Thank you.
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