# \#has-ticket **URL:** https://community.gravityforms.com/tag/has-ticket/212.md [Latest](https://community.gravityforms.com/latest.md) · [Categories](https://community.gravityforms.com/categories.md) · [Tags](https://community.gravityforms.com/tags.md) --- ## [Whatsock? what is it - how do I activate?](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415)
**Author:** [@user5c4f482c302f37.2](https://community.gravityforms.com/u/user5c4f482c302f37.2)\ **Replies:** 11\ **Last updated:** [September 9, 2026, 11:01am UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415 "2026-09-09T11:01:13Z")
I’m not a programmer and just use GF to support our disabled son’s support team to record matters. GF 3.0.3 date picker calendar no longer functioning, Update Log points to whatsock - but what is one supposed to do? Is i… --- ## [Multifile Upload Field not working after update to WP7.1](https://community.gravityforms.com/t/multifile-upload-field-not-working-after-update-to-wp7-1/20427)
**Author:** [@user5aff842c5d1906.5](https://community.gravityforms.com/u/user5aff842c5d1906.5)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 4:17pm UTC](https://community.gravityforms.com/t/multifile-upload-field-not-working-after-update-to-wp7-1/20427 "2026-08-31T16:17:22Z")
It seems the multi-file upload field is left disabled because of an issue with the way it interacts with plupload. My form is located at ArtScene Venue Application - Rockford Area Arts Council. I have that page exclude… --- ## [Error after installing v3.0.3 Uncaught Error: Call to a member function getAttribute() on null \[RESOLVED\]](https://community.gravityforms.com/t/error-after-installing-v3-0-3-uncaught-error-call-to-a-member-function-getattribute-on-null-resolved/20413)
**Author:** [@Dave\_Frank](https://community.gravityforms.com/u/Dave_Frank)\ **Replies:** 2\ **Last updated:** [August 22, 2026, 6:34pm UTC](https://community.gravityforms.com/t/error-after-installing-v3-0-3-uncaught-error-call-to-a-member-function-getattribute-on-null-resolved/20413 "2026-08-22T18:34:12Z")
Anyone else get crashing after the v3.0.3 gravity plugin update? I also cannot submit a support request on the gravity support page, get these errors: scripts-theme.min.js?ver=301fdc9aa6144168f3b854c4c2c8f6d3:1 Gravity… --- ## [Apple Pay not working on Gravity Form](https://community.gravityforms.com/t/apple-pay-not-working-on-gravity-form/20394)
**Author:** [@user6254cd1363f03313](https://community.gravityforms.com/u/user6254cd1363f03313)\ **Replies:** 4\ **Last updated:** [August 18, 2026, 6:54am UTC](https://community.gravityforms.com/t/apple-pay-not-working-on-gravity-form/20394 "2026-08-18T06:54:12Z")
I am facing issues with Apple Pay in my gravity form. Its throwing the error on the screenshot. It works on Mac but not on iPhone. Is anyone else facing the issue or know a workaround that could fix this? Thanks in adv… --- ## [Gravity forms started throwing critical errors peventing site from loading properly](https://community.gravityforms.com/t/gravity-forms-started-throwing-critical-errors-peventing-site-from-loading-properly/20395)
**Author:** [@salbaum](https://community.gravityforms.com/u/salbaum)\ **Replies:** 5\ **Last updated:** [August 14, 2026, 3:57pm UTC](https://community.gravityforms.com/t/gravity-forms-started-throwing-critical-errors-peventing-site-from-loading-properly/20395 "2026-08-14T15:57:30Z")
We’ve been using Gravity Forms at Lynn Community Television for years. I do not know under whose email the account was setup, so we have been unable to get support. I am not a professional web person, just someone with e… --- ## [Gravity Forms Popup Add-On](https://community.gravityforms.com/t/gravity-forms-popup-add-on/20389)
**Author:** [@gerda](https://community.gravityforms.com/u/gerda)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 3:27pm UTC](https://community.gravityforms.com/t/gravity-forms-popup-add-on/20389 "2026-08-12T15:27:11Z")
Hi there! I have the Popup Add-On set up with an exit-intent trigger. I’m having trouble with the button click. Where should I add the CSS selector? Any assistance would be appreciated! --- ## [Error submitting forms after updating to Gravity Forms 3.x](https://community.gravityforms.com/t/error-submitting-forms-after-updating-to-gravity-forms-3-x/20381)
**Author:** [@user6387445f50795589](https://community.gravityforms.com/u/user6387445f50795589)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 2:32am UTC](https://community.gravityforms.com/t/error-submitting-forms-after-updating-to-gravity-forms-3-x/20381 "2026-08-12T02:32:20Z")
I’m currently using Gravity Forms 2.10.5 and everything is working correctly. This is how it should work: As soon as I updated to Gravity Forms 3.0.2, it stopped submitting all forms. The date picker no longer expand… --- ## [Form Setting Java Code Date Picker Restriction Disappeared](https://community.gravityforms.com/t/form-setting-java-code-date-picker-restriction-disappeared/20374)
**Author:** [@user6878d6ee78649950](https://community.gravityforms.com/u/user6878d6ee78649950)\ **Replies:** 1\ **Last updated:** [August 4, 2026, 12:31pm UTC](https://community.gravityforms.com/t/form-setting-java-code-date-picker-restriction-disappeared/20374 "2026-08-04T12:31:06Z")
Good afternoon, Noticed today the area under each Form to restrict the date picker options from today for 30 days in advance has disappeared. Also noticed that the calendar icon has been blanked out. We need this, as we… --- ## [GF 3.0.0 update orphans the text outside of the submit button \[RESOLVED\]](https://community.gravityforms.com/t/gf-3-0-0-update-orphans-the-text-outside-of-the-submit-button-resolved/20366)
**Author:** [@raygulick](https://community.gravityforms.com/u/raygulick)\ **Replies:** 6\ **Last updated:** [August 1, 2026, 3:23pm UTC](https://community.gravityforms.com/t/gf-3-0-0-update-orphans-the-text-outside-of-the-submit-button-resolved/20366 "2026-08-01T15:23:40Z")
Rather than appearing inside the button as a value, the button text is orphaned following the button. Is there some way to upload a screen shot? --- ## [File uploads not working on iOS](https://community.gravityforms.com/t/file-uploads-not-working-on-ios/20344)
**Author:** [@user5cefa4d9b987b774](https://community.gravityforms.com/u/user5cefa4d9b987b774)\ **Replies:** 1\ **Last updated:** [July 17, 2026, 1:32pm UTC](https://community.gravityforms.com/t/file-uploads-not-working-on-ios/20344 "2026-07-17T13:32:06Z")
Hi! I’m working on a client website, on this site we have a form with two multi-file upload fields, which work fine on all browsers on desktop, work fine on Android cross browser and work somewhat on iOS, described belo… --- ## [Reverts back to standard form](https://community.gravityforms.com/t/reverts-back-to-standard-form/20340)
**Author:** [@user668fbc39e6cae088](https://community.gravityforms.com/u/user668fbc39e6cae088)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 7:56am UTC](https://community.gravityforms.com/t/reverts-back-to-standard-form/20340 "2026-07-08T07:56:17Z")
I created a form, notifications, booster, confirmation. Saved as I went along and twice reverts back to a generic form. --- ## [Changing license](https://community.gravityforms.com/t/changing-license/20328)
**Author:** [@bill](https://community.gravityforms.com/u/bill)\ **Replies:** 0\ **Last updated:** [July 1, 2026, 5:20pm UTC](https://community.gravityforms.com/t/changing-license/20328 "2026-07-01T17:20:55Z")
I am trying to update / change my license from developer to basic. My gravity forms plugin shows out of date. I bought the basic license, but can’t get it complted. I have a help ticket but not sure about response time a… --- ## [Issue with embed\_url and refer field with multiple website](https://community.gravityforms.com/t/issue-with-embed-url-and-refer-field-with-multiple-website/20303)
**Author:** [@user61a07eec8f75e567](https://community.gravityforms.com/u/user61a07eec8f75e567)\ **Replies:** 0\ **Last updated:** [June 16, 2026, 11:31am UTC](https://community.gravityforms.com/t/issue-with-embed-url-and-refer-field-with-multiple-website/20303 "2026-06-16T11:31:02Z")
We are currently using the embed\_url and referer fields to capture the current page URL and the previous page URL. However, we are experiencing inconsistencies with the data being returned. In many cases, both the curre… --- ## [First and second forms: please complete the second form only if the registrant’s details are already included in the entries on the first form](https://community.gravityforms.com/t/first-and-second-forms-please-complete-the-second-form-only-if-the-registrant-s-details-are-already-included-in-the-entries-on-the-first-form/20282)
**Author:** [@user5c06e1f2ef9338.7](https://community.gravityforms.com/u/user5c06e1f2ef9338.7)\ **Replies:** 2\ **Last updated:** [June 7, 2026, 4:38pm UTC](https://community.gravityforms.com/t/first-and-second-forms-please-complete-the-second-form-only-if-the-registrant-s-details-are-already-included-in-the-entries-on-the-first-form/20282 "2026-06-07T16:38:55Z")
Hi. Website for a non-profit association. There are two forms: the first is the form for initial membership of the association (it is not a form for registering on the website but for joining the association; it is not a… --- ## [Gravity Forms not rendering on front end, jQuery not defined](https://community.gravityforms.com/t/gravity-forms-not-rendering-on-front-end-jquery-not-defined/20287)
**Author:** [@user69fe3152358e8808](https://community.gravityforms.com/u/user69fe3152358e8808)\ **Replies:** 0\ **Last updated:** [June 2, 2026, 7:58pm UTC](https://community.gravityforms.com/t/gravity-forms-not-rendering-on-front-end-jquery-not-defined/20287 "2026-06-02T19:58:02Z")
Running Gravity Forms 2.10.2 on WordPress with Elementor Pro. Form does not render on the front end in any context, Elementor pages, block editor pages, anywhere. It does show up in the Gravity Forms native preview and s… --- ## [Fix for save and continue links not working after the first save](https://community.gravityforms.com/t/fix-for-save-and-continue-links-not-working-after-the-first-save/20264)
**Author:** [@user5b13b577995466.6](https://community.gravityforms.com/u/user5b13b577995466.6)\ **Replies:** 4\ **Last updated:** [May 15, 2026, 4:11pm UTC](https://community.gravityforms.com/t/fix-for-save-and-continue-links-not-working-after-the-first-save/20264 "2026-05-15T16:11:08Z")
so i had this really stubborn issue whereby with native GF save and continue enabled, a user (not logged in) can use S+C to generate a link to the form page, with a gf\_token qs parameter. all fine, they can use that link… --- ## [New license keeps reverting back to old expired license in settings](https://community.gravityforms.com/t/new-license-keeps-reverting-back-to-old-expired-license-in-settings/20266)
**Author:** [@user6a018fb1d9e3a637](https://community.gravityforms.com/u/user6a018fb1d9e3a637)\ **Replies:** 4\ **Last updated:** [May 14, 2026, 1:53pm UTC](https://community.gravityforms.com/t/new-license-keeps-reverting-back-to-old-expired-license-in-settings/20266 "2026-05-14T13:53:50Z")
Hi , I have raised a ticket with support, but I have still not heard anything. I have had to buy a new license as the old license with the old agency has expired. When I replace the old license with the new license, vali… --- ## [Gravity SMTP error: Invalid license key entered. Please check your license key and try again](https://community.gravityforms.com/t/gravity-smtp-error-invalid-license-key-entered-please-check-your-license-key-and-try-again/20231)
**Author:** [@webmktco](https://community.gravityforms.com/u/webmktco)\ **Replies:** 5\ **Last updated:** [April 28, 2026, 4:49pm UTC](https://community.gravityforms.com/t/gravity-smtp-error-invalid-license-key-entered-please-check-your-license-key-and-try-again/20231 "2026-04-28T16:49:18Z")
I have Gravity SMTP installed on a site for a month now… suddenly I’m unable to validate the license, getting this error: “Invalid license key entered. Please check your license key and try again.” I checked and my acco… --- ## [Simultaneous form submissions mismatched data](https://community.gravityforms.com/t/simultaneous-form-submissions-mismatched-data/20168)
**Author:** [@user69a5c4e8be7ea896](https://community.gravityforms.com/u/user69a5c4e8be7ea896)\ **Replies:** 1\ **Last updated:** [March 23, 2026, 8:24pm UTC](https://community.gravityforms.com/t/simultaneous-form-submissions-mismatched-data/20168 "2026-03-23T20:24:07Z")
I have a ticket purchase form that appears to have been submitted by two different users at exactly the same time. This resulted in the wrong user/entry being stored as a successful purchaser with the credit card data of… --- ## [Unable to use custom smtp](https://community.gravityforms.com/t/unable-to-use-custom-smtp/20155)
**Author:** [@ffiammenghi](https://community.gravityforms.com/u/ffiammenghi)\ **Replies:** 1\ **Last updated:** [March 17, 2026, 5:51am UTC](https://community.gravityforms.com/t/unable-to-use-custom-smtp/20155 "2026-03-17T05:51:05Z")
We tried to configure a simple smtp (we have a connector in our tenant , that based on ip address of the sender, it allow connections without authentication on port 25). The server where wordpress is installed is i… --- ## [Can you require Save & Continue?](https://community.gravityforms.com/t/can-you-require-save-continue/20074)
**Author:** [@EVH2](https://community.gravityforms.com/u/EVH2)\ **Replies:** 7\ **Last updated:** [February 22, 2026, 1:30am UTC](https://community.gravityforms.com/t/can-you-require-save-continue/20074 "2026-02-22T01:30:12Z")
Does anyone know if you can require Save & Continue to complete a form? We were hoping to use this as a tool to validate receipt of emails from us to the applicant’s email address. We’re running into problems when we se… --- ## [Budget Calculation form. Calculations populate live, but zero-out in entries, and notification emails \[RESOLVED\]](https://community.gravityforms.com/t/budget-calculation-form-calculations-populate-live-but-zero-out-in-entries-and-notification-emails-resolved/20068)
**Author:** [@user698f2a0de4b18975](https://community.gravityforms.com/u/user698f2a0de4b18975)\ **Replies:** 2\ **Last updated:** [February 19, 2026, 5:50pm UTC](https://community.gravityforms.com/t/budget-calculation-form-calculations-populate-live-but-zero-out-in-entries-and-notification-emails-resolved/20068 "2026-02-19T17:50:18Z")
Hello, It’s a simple budget calculation form. The calculations populate fine live on the website, but show as $0.00 in the captured Entries and Notification emails. --- ## [Mobile Safari Multiple File Upload Not Working](https://community.gravityforms.com/t/mobile-safari-multiple-file-upload-not-working/20020)
**Author:** [@user607d2075b519c773](https://community.gravityforms.com/u/user607d2075b519c773)\ **Replies:** 1\ **Last updated:** [January 28, 2026, 8:39am UTC](https://community.gravityforms.com/t/mobile-safari-multiple-file-upload-not-working/20020 "2026-01-28T08:39:52Z")
I have raised a few tickets with support, but they have not replied. The multiple file upload field is not working on Mobile Safari. I have already tested the mobile Chrome app and the Huawei browser, and multiple file u… --- ## [After php 8.3 update Gravity form on the side panel dissapeared](https://community.gravityforms.com/t/after-php-8-3-update-gravity-form-on-the-side-panel-dissapeared/19962)
**Author:** [@user5f27c78d09419853](https://community.gravityforms.com/u/user5f27c78d09419853)\ **Replies:** 2\ **Last updated:** [January 10, 2026, 1:35am UTC](https://community.gravityforms.com/t/after-php-8-3-update-gravity-form-on-the-side-panel-dissapeared/19962 "2026-01-10T01:35:29Z")
After php 8.3 update Gravity form on the side panel dissapeared. None of the forms are working. Urgent need. --- ## [Conditional logic is not working](https://community.gravityforms.com/t/conditional-logic-is-not-working/19959)
**Author:** [@user5bae8914abf5b2.3](https://community.gravityforms.com/u/user5bae8914abf5b2.3)\ **Replies:** 1\ **Last updated:** [January 7, 2026, 8:23am UTC](https://community.gravityforms.com/t/conditional-logic-is-not-working/19959 "2026-01-07T08:23:51Z")
My forms are not working. I cannot preview them or upload them to our site. It has been working for the past 9 years and now with the change it just does not work. I have recreated the forms from scratch but when putt… --- ## [User Registration Form add on not working](https://community.gravityforms.com/t/user-registration-form-add-on-not-working/19917)
**Author:** [@randr](https://community.gravityforms.com/u/randr)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 4:39pm UTC](https://community.gravityforms.com/t/user-registration-form-add-on-not-working/19917 "2025-12-17T16:39:57Z")
I have used the User Registration Form addon since 2012 without problems in a membership application form. Last week, for no apparent reason a new user completed the form but the User Rego addon did not work. The members… --- ## [Deprecated: Creation of dynamic property Gravity\_Forms\_Stripe\\API\\Model\\PaymentIntent::$customer\_account](https://community.gravityforms.com/t/deprecated-creation-of-dynamic-property-gravity-forms-stripe-api-model-paymentintent-customer-account/19934)
**Author:** [@user5b4f1b8702a506.9](https://community.gravityforms.com/u/user5b4f1b8702a506.9)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 7:37am UTC](https://community.gravityforms.com/t/deprecated-creation-of-dynamic-property-gravity-forms-stripe-api-model-paymentintent-customer-account/19934 "2025-12-17T07:37:47Z")
Just a note: I was struggling with a bland error message on my credit card field “There was an error processing your request. Please try again later.” \*\* I found this error was being returned and creating the error w… --- ## ["There was an error while saving your settings. Could not edit HubSpot form. Please try again later", when editing a Gravityform Hubspot Feed](https://community.gravityforms.com/t/there-was-an-error-while-saving-your-settings-could-not-edit-hubspot-form-please-try-again-later-when-editing-a-gravityform-hubspot-feed/19932)
**Author:** [@mikekormendy](https://community.gravityforms.com/u/mikekormendy)\ **Replies:** 1\ **Last updated:** [December 16, 2025, 8:29am UTC](https://community.gravityforms.com/t/there-was-an-error-while-saving-your-settings-could-not-edit-hubspot-form-please-try-again-later-when-editing-a-gravityform-hubspot-feed/19932 "2025-12-16T08:29:11Z")
We are having what seems to be the same issue as Could not add HubSpot form. Please try again later when creating a Gravityform Hubspot Feed We have created a technical support ticket for this as well and are awaiting a… --- ## [Issues using Gravity SMTP with Custom SMTP with MailTrap](https://community.gravityforms.com/t/issues-using-gravity-smtp-with-custom-smtp-with-mailtrap/19930)
**Author:** [@user60adef1e4f9d3142](https://community.gravityforms.com/u/user60adef1e4f9d3142)\ **Replies:** 0\ **Last updated:** [December 15, 2025, 12:54am UTC](https://community.gravityforms.com/t/issues-using-gravity-smtp-with-custom-smtp-with-mailtrap/19930 "2025-12-15T00:54:33Z")
Migrating from WP Mail SMTP to Gravity SMTP I capture emails out of development environments in MailTrap. Using the documentation below, I have set the constants for MailTrap account inbox Connecting to Custom SMTP - … --- ## [Could not add HubSpot form. Please try again later when creating a Gravityform Hubspot Feed](https://community.gravityforms.com/t/could-not-add-hubspot-form-please-try-again-later-when-creating-a-gravityform-hubspot-feed/19925)
**Author:** [@ricky.fang](https://community.gravityforms.com/u/ricky.fang)\ **Replies:** 2\ **Last updated:** [December 11, 2025, 8:13am UTC](https://community.gravityforms.com/t/could-not-add-hubspot-form-please-try-again-later-when-creating-a-gravityform-hubspot-feed/19925 "2025-12-11T08:13:30Z")
When trying to create a new hubspot feed via gravityform hubspot add on, it always says Could not add HubSpot form. Please try again later error message. I have updated both gravityforms (2.9.24) and Gravity Forms HubS… [Next page](https://community.gravityforms.com/tag/has-ticket/212.md?match_all_tags=true&page=1&tags%5B%5D=has-ticket)