# Whatsock? what is it - how do I activate? **URL:** \ **Category:** Get Help\ **Tags:** elementor, whatsock, has-ticket, sg-optimizer, conflict, datepicker\ **Created:** [August 24, 2026, 11:54am UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415 "2026-08-24T11:54:48Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![user5c4f482c302f37.2](https://avatars.discourse-cdn.com/v4/letter/u/8baadc/32.png) [@user5c4f482c302f37.2](https://community.gravityforms.com/u/user5c4f482c302f37.2)\ **Post date:** [August 24, 2026, 11:54am UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/1 "2026-08-24T11:54:48Z")
I’m not a programmer and just use GF to support our disabled son’s support team to record matters. GF 3.0.3 date picker calendar no longer functioning, Update Log points to whatsock - but what is one supposed to do? Is it loading with GF - Do I have to upload another plug-in? Help much appreciated ---
**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\ **Post date:** [August 24, 2026, 12:00pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/2 "2026-08-24T12:00:40Z")
Does the calender display when you click the icon/button next to the datepicker input? ---
**Author:** ![user5c4f482c302f37.2](https://avatars.discourse-cdn.com/v4/letter/u/8baadc/32.png) [@user5c4f482c302f37.2](https://community.gravityforms.com/u/user5c4f482c302f37.2)\ **Post date:** [August 24, 2026, 1:59pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/3 "2026-08-24T13:59:22Z")
Hi Richard Thanks for your quick response. No it doesn’t, up till this weekend everything has been fine since I started using Gravity in 2019. In case it helps, I have WP 7.1, Elementor & Pro and EAddons and GF 3.0.3 and PHP 8.2.33 on a Sitground Hosting and have tried purging SG Cache. Thanks for you help Regartds Michael ---
**Author:** ![user5c4f482c302f37.2](https://avatars.discourse-cdn.com/v4/letter/u/8baadc/32.png) [@user5c4f482c302f37.2](https://community.gravityforms.com/u/user5c4f482c302f37.2)\ **Post date:** [August 24, 2026, 2:41pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/4 "2026-08-24T14:41:18Z")
Richard Just noticed something the calendar icon is inside the field box NOT to the right of it. Dont know if this is important. Regards Michael ---
**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\ **Post date:** [August 24, 2026, 3:39pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/5 "2026-08-24T15:39:53Z")
The optimizations SG performs can sometimes prevent form scripts running. Try adding the following plugin, which can automatically exclude the form scripts from optimization: > **[Fresh Forms for Gravity](https://wordpress.org/plugins/fresh-forms-for-gravity/)** > > Prevent supported caching and JS optimization plugins breaking Gravity Forms. ---
**Author:** ![user5c4f482c302f37.2](https://avatars.discourse-cdn.com/v4/letter/u/8baadc/32.png) [@user5c4f482c302f37.2](https://community.gravityforms.com/u/user5c4f482c302f37.2)\ **Post date:** [August 24, 2026, 4:40pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/6 "2026-08-24T16:40:52Z")
Hi Richard Installed and activated Fresh Forms for Gravity and its still the seam. I get a field box which shows yyyy/mm/dd and a calendar icon if I click on the icon a blue surround appears but no popup to select from. Any other ideas? Regards Michasel ---
**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\ **Post date:** [August 24, 2026, 5:08pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/7 "2026-08-24T17:08:06Z")
Can you post a link to a page where we can see the issue? If you don’t want to post it publicly, please open a support ticket at: [https://www.gravityforms.com/open-support-ticket/technical/](https://www.gravityforms.com/open-support-ticket/technical/) ---
**Author:** ![user5c4f482c302f37.2](https://avatars.discourse-cdn.com/v4/letter/u/8baadc/32.png) [@user5c4f482c302f37.2](https://community.gravityforms.com/u/user5c4f482c302f37.2)\ **Post date:** [August 27, 2026, 8:55am UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/8 "2026-08-27T08:55:15Z")
Hi Richard I did raise a support ticket earlier this week - and I referenced our emails - but don’t appear to have a response, nor can I see tickets raised on your website. Could you please check and confirm the current situation. Thanks Michael ---
**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\ **Post date:** [August 27, 2026, 1:38pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/9 "2026-08-27T13:38:16Z")
I found your ticket and replied to it. ---
**Author:** ![user5c4f482c302f37.2](https://avatars.discourse-cdn.com/v4/letter/u/8baadc/32.png) [@user5c4f482c302f37.2](https://community.gravityforms.com/u/user5c4f482c302f37.2)\ **Post date:** [September 7, 2026, 2:27pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/10 "2026-09-07T14:27:05Z")
Hi Sorry to come back on this - first I cannot find a way to return to the support ticket. Second today I find the icon is not working again ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [September 8, 2026, 10:33pm UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/11 "2026-09-08T22:33:30Z")
Hi Michael. There is no support ticket history on the website. You can just reply to one of our previous emails, and it will reopen your support ticket. Or you can open a new support ticket: [https://www.gravityforms.com/open-support-ticket/](https://www.gravityforms.com/open-support-ticket/) Thank you. ---
**Author:** ![user5c4f482c302f37.2](https://avatars.discourse-cdn.com/v4/letter/u/8baadc/32.png) [@user5c4f482c302f37.2](https://community.gravityforms.com/u/user5c4f482c302f37.2)\ **Post date:** [September 9, 2026, 11:01am UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/12 "2026-09-09T11:01:13Z")
Chris Hi thanks for coming back to me. I think I have resolved the issue - the calendar icon was not working on my pc - Google browser, I tried other browsers and it ws OK. I then tried on tablet and phone and again the calendar icon worked. When I was working with your colleague a couple of weeks ago he asked me to refresh the cache - which I did and that resolved the matter However, ever since then I have had to be reestablishing log-ins etc. for every site etc and didn’t really want to go through that again. Today I did a search on resetting the cache for just a site and found a solution to do a Reload and Hard Refresh and that has cleared the issue. Don’t know what caused the issue but its OK now and I have a solution if it fails again. Regards Michael ---
**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\ **Post date:** [September 9, 2026, 11:27am UTC](https://community.gravityforms.com/t/whatsock-what-is-it-how-do-i-activate/20415/13 "2026-09-09T11:27:44Z")