# Update User Not Saving Meta \[RESOLVED\]
**URL:** https://community.gravityforms.com/t/update-user-not-saving-meta-resolved/6169
**Category:** Get Help
**Tags:** user-registration, has-ticket
**Created:** [September 21, 2020, 2:28am UTC](https://community.gravityforms.com/t/update-user-not-saving-meta-resolved/6169 "2020-09-21T02:28:02Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@user5c0166073a6c48.6](https://community.gravityforms.com/u/user5c0166073a6c48.6)
#### Post date: [September 21, 2020, 2:28am UTC](https://community.gravityforms.com/t/update-user-not-saving-meta-resolved/6169/1 "2020-09-21T02:28:02Z")
On a new form of mine via the user registration tab, it will not let me save the user meta field. It keeps updating without saving the meta key and field. Additionally, I am now seeing a custom key field now, on another form it does not have this field.
What is going on? I need this to work properly. Also seeing a {button} tag on the right of the field to specify which field I want mapped to the user meta. Is this a bug?
This isn’t happening on my other form which also updates the user.
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### Author:  [@chrishajer](https://community.gravityforms.com/u/chrishajer)
#### Post date: [September 21, 2020, 8:18pm UTC](https://community.gravityforms.com/t/update-user-not-saving-meta-resolved/6169/2 "2020-09-21T20:18:31Z")
Hi Dere. I recommend opening a support ticket for this issue. With an Elite license, your ticket will receive Priority Support:
> **[Support | Gravity Forms](https://www.gravityforms.com/support/)**
>
> We are always here to help. If you have any issues/questions about our plugin, please create a ticket here to get immediate support from our team.
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### Author:  [@user5c0166073a6c48.6](https://community.gravityforms.com/u/user5c0166073a6c48.6)
#### Post date: [September 21, 2020, 11:03pm UTC](https://community.gravityforms.com/t/update-user-not-saving-meta-resolved/6169/3 "2020-09-21T23:03:35Z")
Hi Chris,
Thanks for responding. I no longer as of now have support. This is why I am reaching out on the community. I’d like it if you guys took a look into this regardless because it’s very strange behavior and for something that probably shouldn’t be happening with such I’m sure an important and popular add-on such as the user registration add-on.
But if no further help perhaps I will continue crossing my fingers someone else has seen this.
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### Author:  [@chrishajer](https://community.gravityforms.com/u/chrishajer)
#### Post date: [September 23, 2020, 1:09pm UTC](https://community.gravityforms.com/t/update-user-not-saving-meta-resolved/6169/4 "2020-09-23T13:09:45Z")
I did reply to your ticket with some suggestions. My recommendation is to renew your license or purchase a new one if you want to continue using the User Registration Add-On. Your version requires an update.
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### Author:  [@user5c0166073a6c48.6](https://community.gravityforms.com/u/user5c0166073a6c48.6)
#### Post date: [September 26, 2020, 6:28am UTC](https://community.gravityforms.com/t/update-user-not-saving-meta-resolved/6169/6 "2020-09-26T06:28:54Z")
😀 Everything is working now!
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### Author:  [@chrishajer](https://community.gravityforms.com/u/chrishajer)
#### Post date: [September 28, 2020, 12:55pm UTC](https://community.gravityforms.com/t/update-user-not-saving-meta-resolved/6169/7 "2020-09-28T12:55:52Z")