# Update process issues

**URL:** <https://community.gravityforms.com/t/update-process-issues/1900>\
**Category:** Get Help\
**Tags:** payment\_method, upgrading, updating, missing-column\
**Created:** [May 21, 2019, 4:06pm UTC](https://community.gravityforms.com/t/update-process-issues/1900 "2019-05-21T16:06:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![keith1995](https://avatars.discourse-cdn.com/v4/letter/k/848f3c/32.png) [@keith1995](https://community.gravityforms.com/u/keith1995)\
**Post date:** [May 21, 2019, 4:06pm UTC](https://community.gravityforms.com/t/update-process-issues/1900/1 "2019-05-21T16:06:59Z")

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We are having an issue getting Gravity Forms to completely update. When we goto the System Status page, we see:

The database is currently being upgraded to version 2.4.6. Current Status: Error Migrating Entry Headers: Unknown column ‘payment\_method’ in ‘field list’ 97.66% complete. Force the upgrade

When we click the Force the Upgrade link, it takes us the page below which nothing changes (it’s been open for an hour)

## Upgrading Gravity Forms

Do not close or navigate away from this page until the upgrade is 100% complete.

Current status: Error Migrating Entry Headers: Unknown column ‘payment\_method’ in ‘field list’ 97.66% complete.

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [May 21, 2019, 6:29pm UTC](https://community.gravityforms.com/t/update-process-issues/1900/2 "2019-05-21T18:29:30Z")

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That error message about the missing column means you were updating from a very old version of Gravity Forms. Please contact us here and we can help you update Gravity Forms:

[https://www.gravityforms.com/open-support-ticket/](https://www.gravityforms.com/open-support-ticket/)

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**Author:** ![nareshdevineni](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/nareshdevineni/32/958_2.png) [@nareshdevineni](https://community.gravityforms.com/u/nareshdevineni)\
**Post date:** [August 23, 2019, 3:10pm UTC](https://community.gravityforms.com/t/update-process-issues/1900/3 "2019-08-23T15:10:13Z")

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Hi Chris,

I have downloaded the 2.4.11.6 version and I am facing the same problem.

Mine is stuck at 62.33%

I tried it both Locally and on a Client server.

Any Solution?

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [August 23, 2019, 3:34pm UTC](https://community.gravityforms.com/t/update-process-issues/1900/4 "2019-08-23T15:34:28Z")

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Please open a support ticket, or if that is not possible because your version is too old, please contact us here:

> **[Contact Gravity Forms | Premium Form Plugin For WordPress](https://www.gravityforms.com/contact-us/)**
>
> Have a few questions about Gravity Forms before you buy? Need support? We're here to help you get the most out of our premiere WordPress form solution.

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [January 4, 2022, 5:20pm UTC](https://community.gravityforms.com/t/update-process-issues/1900/5 "2022-01-04T17:20:51Z")

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