# Unable to Enter Support Ticket \[RESOLVED\] **URL:** \ **Category:** Get Help\ **Created:** [July 14, 2019, 6:14pm UTC](https://community.gravityforms.com/t/unable-to-enter-support-ticket-resolved/2259 "2019-07-14T18:14:55Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![hockeyozz](https://avatars.discourse-cdn.com/v4/letter/h/fbc32d/32.png) [@hockeyozz](https://community.gravityforms.com/u/hockeyozz)\ **Post date:** [July 14, 2019, 6:14pm UTC](https://community.gravityforms.com/t/unable-to-enter-support-ticket-resolved/2259/1 "2019-07-14T18:14:55Z")
I am trying to enter a Support Ticket and the form is complaining about the System Report that I am entering. I copied it as required and I am at a loss as to the next steps. Anyone have any comment? Thanks. Richard ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [July 14, 2019, 7:15pm UTC](https://community.gravityforms.com/t/unable-to-enter-support-ticket-resolved/2259/2 "2019-07-14T19:15:11Z")
Hi Richard. Sorry about that. Please contact us here: > **[Contact Gravity Forms | Premium Form Plugin For WordPress](https://www.gravityforms.com/contact-us/)** > > Have a few questions about Gravity Forms before you buy? Need support? We're here to help you get the most out of our premiere WordPress form solution. Select “Other” in the drop down, and you’ll be able to submit the form without a system report or even having to log in. Let us know what’s up. Thank you. ---
**Author:** ![hockeyozz](https://avatars.discourse-cdn.com/v4/letter/h/fbc32d/32.png) [@hockeyozz](https://community.gravityforms.com/u/hockeyozz)\ **Post date:** [July 14, 2019, 9:09pm UTC](https://community.gravityforms.com/t/unable-to-enter-support-ticket-resolved/2259/3 "2019-07-14T21:09:45Z")
Chris, Thanks. I cannot see an ‘Other’ option on the Support Page first drop-down. Are you suggesting another page for me to enter the information? Please let me know. Richard ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [July 15, 2019, 4:15am UTC](https://community.gravityforms.com/t/unable-to-enter-support-ticket-resolved/2259/4 "2019-07-15T04:15:42Z")
Use the link to the contact form I posted. The last option is “Other”. ![image](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/f1d16b439783c39b3ed490832bf885aa066a7b48.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/a/a5eaf06bb34a452fb63e8f9edf9ffba3a985095c.png) Not the support form, the contact form: > **[Help](https://www.gravityforms.com/help/)** > > We are always here to help. If you have any issues/questions about our plugin, please create a ticket here to get immediate support from our team. ---
**Author:** ![hockeyozz](https://avatars.discourse-cdn.com/v4/letter/h/fbc32d/32.png) [@hockeyozz](https://community.gravityforms.com/u/hockeyozz)\ **Post date:** [July 15, 2019, 2:36pm UTC](https://community.gravityforms.com/t/unable-to-enter-support-ticket-resolved/2259/5 "2019-07-15T14:36:38Z")
Chris, So sorry … I saw the ‘pop up box’ and thought is was an advertisement for Gravity Forms rather than where you were directing me to! Duh 🙂 I have done as suggested just now. Again … thanks for looking out for us. Richard ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [July 15, 2019, 3:08pm UTC](https://community.gravityforms.com/t/unable-to-enter-support-ticket-resolved/2259/6 "2019-07-15T15:08:51Z")
Closed on July 15, 2019, 3:08pm UTC