# Total is not updating

**URL:** <https://community.gravityforms.com/t/total-is-not-updating/3445>\
**Category:** Get Help\
**Tags:** total, conflict\
**Created:** [December 12, 2019, 1:21am UTC](https://community.gravityforms.com/t/total-is-not-updating/3445 "2019-12-12T01:21:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hotsoup](https://avatars.discourse-cdn.com/v4/letter/h/7bcc69/32.png) [@hotsoup](https://community.gravityforms.com/u/hotsoup)\
**Post date:** [December 12, 2019, 1:21am UTC](https://community.gravityforms.com/t/total-is-not-updating/3445/1 "2019-12-12T01:21:46Z")

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Hi i have a form that is working perfect when i preview it but on the page it’s not updating the total, can someone please help me?

you can see the form on this page:

[https://skipperotto.com/new-member-gift-certificate/](https://skipperotto.com/new-member-gift-certificate/)

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [December 12, 2019, 2:14am UTC](https://community.gravityforms.com/t/total-is-not-updating/3445/2 "2019-12-12T02:14:03Z")

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If it works in the Form Preview, but not in the page, there is likely some JavaScript error on the page where the form is being output. You can use these steps to check for conflicts:

> **[Testing for a Theme/Plugin Conflict - Gravity Forms Documentation](https://docs.gravityforms.com/testing-for-a-themeplugin-conflict/)**
>
> The following sections provide instructions for determining if an issue you are experiencing with Gravity Forms is caused by a theme or plugin conflict.

Or on a live site, you can use our Debug add-on to check for theme and plugin conflicts on the site without affecting any site visitors:

> **[Using the Gravity Forms Debug Add-On - Gravity Forms](https://docs.gravityforms.com/gravity-forms-debug-add-on/)**
>
> The Debug Add-On provides a Conflict Tester tool which allows you to test for a theme/plugin conflict without impacting the site for other users.

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**Author:** ![hotsoup](https://avatars.discourse-cdn.com/v4/letter/h/7bcc69/32.png) [@hotsoup](https://community.gravityforms.com/u/hotsoup)\
**Post date:** [December 12, 2019, 5:29pm UTC](https://community.gravityforms.com/t/total-is-not-updating/3445/3 "2019-12-12T17:29:08Z")

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Thanks Chris, I tried the debugging but figured it out that the problem is my client’s custom theme. is there any way i can add some codes to disable any codes that conflict with the gravity form?

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [December 12, 2019, 8:23pm UTC](https://community.gravityforms.com/t/total-is-not-updating/3445/4 "2019-12-12T20:23:08Z")

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Without knowing the theme, it’s impossible to know what the conflict is from your theme. Every theme is different. You know it’s the theme, so you’ve narrowed it down. Some common problem with custom themes:

- including their own jQuery (so you end up with multiple copies, the wrong version or loaded in the wrong place)

- including custom JavaScript or jQuery functionality that conflicts or has errors

I would start by looking at any script the theme outputs.

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [January 4, 2022, 5:13pm UTC](https://community.gravityforms.com/t/total-is-not-updating/3445/5 "2022-01-04T17:13:38Z")

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Closed on January 4, 2022, 5:13pm UTC