# Submit button is not working

**URL:** <https://community.gravityforms.com/t/submit-button-is-not-working/18088>\
**Category:** Get Help\
**Tags:** siteground, sg-optimizer, conflict\
**Created:** [August 28, 2024, 3:20pm UTC](https://community.gravityforms.com/t/submit-button-is-not-working/18088 "2024-08-28T15:20:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![user5aeb296ab327c7.7](https://avatars.discourse-cdn.com/v4/letter/u/7c8e57/32.png) [@user5aeb296ab327c7.7](https://community.gravityforms.com/u/user5aeb296ab327c7.7)\
**Post date:** [August 28, 2024, 3:20pm UTC](https://community.gravityforms.com/t/submit-button-is-not-working/18088/1 "2024-08-28T15:20:54Z")

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I have a couple of forms on my website and both are hanging up suddenly today when submitting forms. The form data does get saved and sent, but there is a spinning circle when pressing the submit circle and the website visitor is not redirected to the thank you page.

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**Author:** ![user5aeb296ab327c7.7](https://avatars.discourse-cdn.com/v4/letter/u/7c8e57/32.png) [@user5aeb296ab327c7.7](https://community.gravityforms.com/u/user5aeb296ab327c7.7)\
**Post date:** [August 28, 2024, 3:57pm UTC](https://community.gravityforms.com/t/submit-button-is-not-working/18088/2 "2024-08-28T15:57:44Z")

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This seems to have resolved itself. The site is hosted by Siteground, so maybe there was a problem there, or some other general internet slow-down. The website visitors are now being redirected properly, although it is slow.

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [August 28, 2024, 4:29pm UTC](https://community.gravityforms.com/t/submit-button-is-not-working/18088/3 "2024-08-28T16:29:24Z")

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Sitegrounds optimizer is known to cause intermittent issues, including optimizing the ajax postback in such a way that the form scripts can’t parse the response, so it can’t complete the submission.

We generally recommend excluding pages that include forms from caching/optimization. See the following page for more details:

> **[FAQ on Cache and Script Optimizer Issues](https://docs.gravityforms.com/faq-on-cache-and-script-optimizer-issues/)**
>
> Uncover solutions in Gravity Forms' FAQ on cache and script optimizer issues. Ensure smooth form operations, optimize performance!

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\
**Post date:** [September 27, 2024, 4:30pm UTC](https://community.gravityforms.com/t/submit-button-is-not-working/18088/4 "2024-09-27T16:30:17Z")

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