# Submit button is non-functional

**URL:** <https://community.gravityforms.com/t/submit-button-is-non-functional/15280>\
**Category:** Get Help\
**Tags:** submit, gform\_submit\_button, conflict\
**Created:** [June 6, 2023, 7:59am UTC](https://community.gravityforms.com/t/submit-button-is-non-functional/15280 "2023-06-06T07:59:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![user5bb2595232bda7.4](https://avatars.discourse-cdn.com/v4/letter/u/6a8cbe/32.png) [@user5bb2595232bda7.4](https://community.gravityforms.com/u/user5bb2595232bda7.4)\
**Post date:** [June 6, 2023, 7:59am UTC](https://community.gravityforms.com/t/submit-button-is-non-functional/15280/1 "2023-06-06T07:59:59Z")

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Hi Team ,

We have upgraded Gravityform version 2.7.7 from 2.4.  
Submit button was working in 2.4 version but after upgrading to 2.7.7 is not working.  
Please find below form URL.  
[https://msgreyandwhite.celgenevalwp.com/](https://msgreyandwhite.celgenevalwp.com/)

Form is in home page " Register for More Information"

Could you please look into this

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [June 6, 2023, 1:44pm UTC](https://community.gravityforms.com/t/submit-button-is-non-functional/15280/2 "2023-06-06T13:44:51Z")

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The submit button is not the default button included with Gravity Forms, a custom button has been added in an HTML field and then the footer containing the default button hidden. The form scripts require the default button to be visible for the form to submit.

I recommend removing the HTML field containing the custom button and then on the Form Settings page of the form disable legacy markup.

> **[About Legacy Markup](https://docs.gravityforms.com/about-legacy-markup/)**
>
> Gravity Forms Legacy markup identifies the markup code and practices that existed in prior to version 2.5 of our core product. This article explains more.

You’ll then be able to change the position of the default submit button by editing the button settings in the form editor.

> **[Submit Button Settings](https://docs.gravityforms.com/submit-button/)**
>
> The Submit Button allows a user to trigger submission of the form. The submit button is automatically included on any new form.

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**Author:** ![user5bb2595232bda7.4](https://avatars.discourse-cdn.com/v4/letter/u/6a8cbe/32.png) [@user5bb2595232bda7.4](https://community.gravityforms.com/u/user5bb2595232bda7.4)\
**Post date:** [June 6, 2023, 4:38pm UTC](https://community.gravityforms.com/t/submit-button-is-non-functional/15280/3 "2023-06-06T16:38:56Z")

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Hi Richard,

We have removed custom submit button but form is not getting saved now .  
Can we have connect to resolve the issue .

Email Id : [pintu.ram@bms.com](mailto:pintu.ram@bms.com)

Thanks & Regards  
Pintu Kumar

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [June 13, 2023, 4:43pm UTC](https://community.gravityforms.com/t/submit-button-is-non-functional/15280/4 "2023-06-13T16:43:25Z")

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Please open a support ticket here:  
[https://www.gravityforms.com/open-support-ticket/technical/](https://www.gravityforms.com/open-support-ticket/technical/)

And include an export of your form. Thank you.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\
**Post date:** [July 13, 2023, 4:44pm UTC](https://community.gravityforms.com/t/submit-button-is-non-functional/15280/5 "2023-07-13T16:44:19Z")

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