# Stripe PaymentElement form is not submitted when user closes browsertab **URL:** \ **Category:** Get Help\ **Tags:** stripe\ **Created:** [March 16, 2025, 3:10pm UTC](https://community.gravityforms.com/t/stripe-paymentelement-form-is-not-submitted-when-user-closes-browsertab/19094 "2025-03-16T15:10:54Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![user626d48a4b114e214](https://avatars.discourse-cdn.com/v4/letter/u/53a042/32.png) [@user626d48a4b114e214](https://community.gravityforms.com/u/user626d48a4b114e214)\ **Post date:** [March 16, 2025, 3:10pm UTC](https://community.gravityforms.com/t/stripe-paymentelement-form-is-not-submitted-when-user-closes-browsertab/19094/1 "2025-03-16T15:10:54Z")
Hi, When using stripe with payment element, using Bancontact payment method, the user is redirected to a Bancontact payment page. There the user needs to scan a QR code with a phone to approve the payment. After payment is confirmed, user is redirected back to the website and the form is submitted. There is a small delay between approving on the phone and redirecting. Some users will close the page before the redirection has started. Result: - Stripe marks payment as succeeded, user has paid. - From entry keeps being saved as draft (checked via phpmyadmin) - No confirmation mail or entry being submitted on the website - Webhook “payment\_intent.succeeded” is called, from stripe to the website. However this is ignored. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\ **Post date:** [April 15, 2025, 3:11pm UTC](https://community.gravityforms.com/t/stripe-paymentelement-form-is-not-submitted-when-user-closes-browsertab/19094/2 "2025-04-15T15:11:34Z")
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