# Stripe Addon Not connecting

**URL:** <https://community.gravityforms.com/t/stripe-addon-not-connecting/6355>\
**Category:** Get Help\
**Tags:** conflict, stripe\
**Created:** [October 5, 2020, 7:07pm UTC](https://community.gravityforms.com/t/stripe-addon-not-connecting/6355 "2020-10-05T19:07:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![user5f7b6d8842872862](https://avatars.discourse-cdn.com/v4/letter/u/6de8d8/32.png) [@user5f7b6d8842872862](https://community.gravityforms.com/u/user5f7b6d8842872862)\
**Post date:** [October 5, 2020, 7:07pm UTC](https://community.gravityforms.com/t/stripe-addon-not-connecting/6355/1 "2020-10-05T19:07:22Z")

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Hi,  
Anyone familiar with this issue.

I was able to create the webhooks properly for the Stripe Addon but its not connecting.

 ![stripe settings](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/0/02a44b75c41375c21a589574b1aedbeda7859769.jpeg)

but I can see that the communication between gravity forms and stripe is working.

Any ideas how to fix this?

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [October 6, 2020, 5:44pm UTC](https://community.gravityforms.com/t/stripe-addon-not-connecting/6355/2 "2020-10-06T17:44:17Z")

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Hi Brian. Because you can see the “Connect with Stripe” button still, you are not connected with Stripe. If you are unable to connect with Stripe, your Stripe integration will not work. I recommend opening a support ticket for this issue:

> **[Support | Gravity Forms](https://www.gravityforms.com/support/)**
>
> We are always here to help. If you have any issues/questions about our plugin, please create a ticket here to get immediate support from our team.

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**Author:** ![user5f7b6d8842872862](https://avatars.discourse-cdn.com/v4/letter/u/6de8d8/32.png) [@user5f7b6d8842872862](https://community.gravityforms.com/u/user5f7b6d8842872862)\
**Post date:** [October 6, 2020, 6:06pm UTC](https://community.gravityforms.com/t/stripe-addon-not-connecting/6355/3 "2020-10-06T18:06:55Z")

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There wont be any authentication on Stripe site for the webhook if it has not connected right? When I went to Stripe Dashboard, I can see a successful connection from that site.

WIll that be not the indicator?

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<div class="post-metadata">

**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [October 6, 2020, 8:22pm UTC](https://community.gravityforms.com/t/stripe-addon-not-connecting/6355/4 "2020-10-06T20:22:37Z")

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Hi Brian. The best indication is that the button changes from “Connect with Stripe” to “Disconnect” (next to the “Connected to Stripe as accountname” message.) This is what it looks like on my site when it’s properly connected:

> **[firefox Hx47sPyxkk.png](https://d.pr/i/cRxrf8)**
>
> Shared with Droplr

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [January 4, 2022, 5:53pm UTC](https://community.gravityforms.com/t/stripe-addon-not-connecting/6355/5 "2022-01-04T17:53:01Z")

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Closed on January 4, 2022, 5:53pm UTC