# Square Add-On Keeps Spinning After Submit \[RESOLVED\]

**URL:** <https://community.gravityforms.com/t/square-add-on-keeps-spinning-after-submit-resolved/17984>\
**Category:** Get Help\
**Tags:** caching, square\
**Created:** [August 12, 2024, 4:19pm UTC](https://community.gravityforms.com/t/square-add-on-keeps-spinning-after-submit-resolved/17984 "2024-08-12T16:19:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![user5ea1959f754b8492](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/user5ea1959f754b8492/32/15406_2.png) [@user5ea1959f754b8492](https://community.gravityforms.com/u/user5ea1959f754b8492)\
**Post date:** [August 12, 2024, 4:19pm UTC](https://community.gravityforms.com/t/square-add-on-keeps-spinning-after-submit-resolved/17984/1 "2024-08-12T16:19:42Z")

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I have a form set up on my website here: [https://www.krechefoods.com/request-samples/](https://www.krechefoods.com/request-samples/)

When a visitor is done selecting their samples, they put in their CC info and hit Submit. Unfortunately, the wheel just keeps spinning and ever moves forward from this screen.

Has anyone ever had this happen to them? Any help is appreciated.

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [August 12, 2024, 4:23pm UTC](https://community.gravityforms.com/t/square-add-on-keeps-spinning-after-submit-resolved/17984/2 "2024-08-12T16:23:46Z")

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Caching and optimization plugins and services have been known to cause issues like this.

Pages that contain forms, especially payment forms, should be excluded from caching/optimization. See the following page of the documentation for more details:

> **[FAQ on Cache and Script Optimizer Issues](https://docs.gravityforms.com/faq-on-cache-and-script-optimizer-issues/)**
>
> Uncover solutions in Gravity Forms' FAQ on cache and script optimizer issues. Ensure smooth form operations, optimize performance!

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**Author:** ![user5ea1959f754b8492](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/user5ea1959f754b8492/32/15406_2.png) [@user5ea1959f754b8492](https://community.gravityforms.com/u/user5ea1959f754b8492)\
**Post date:** [August 12, 2024, 8:57pm UTC](https://community.gravityforms.com/t/square-add-on-keeps-spinning-after-submit-resolved/17984/3 "2024-08-12T20:57:57Z")

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I found the issue, and I was an idiot. I never added actual products to the form, so it had nothing to charge for. Shipping on its own did not work, I had to add products at $0.00 in order to create a total. Worked fine after that.

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [August 13, 2024, 10:21pm UTC](https://community.gravityforms.com/t/square-add-on-keeps-spinning-after-submit-resolved/17984/4 "2024-08-13T22:21:22Z")

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