# Signature add-on resets the entire form \[RESOLVED\] **URL:** \ **Category:** Get Help\ **Tags:** signature, mod\_security\ **Created:** [April 1, 2020, 5:35pm UTC](https://community.gravityforms.com/t/signature-add-on-resets-the-entire-form-resolved/4320 "2020-04-01T17:35:26Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Bart](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@Bart](https://community.gravityforms.com/u/Bart)\ **Post date:** [April 1, 2020, 5:35pm UTC](https://community.gravityforms.com/t/signature-add-on-resets-the-entire-form-resolved/4320/1 "2020-04-01T17:35:26Z")
Hello! I have an issue with the signature add-on, not sure how to tackle this… Basically signing the form re-sets the entire entry on ‘submit’ and doesn’t return any entries. I could have a multiple number of “required” fields and if the signature field is empty, Gravity Forms will validate and return an error, as soon as I ‘sign’ the form and press send, it just resets the whole form/page without physically submitting it. I have also created a clean WP install, without any plugins/themes but gravity forms, created a simple form and same thing happens. Any help would be muchly appreciated! B ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [April 1, 2020, 8:30pm UTC](https://community.gravityforms.com/t/signature-add-on-resets-the-entire-form-resolved/4320/2 "2020-04-01T20:30:37Z")
I recommend opening a support ticket for this issue. I believe you will receive an answer more quickly from a support ticket than a forum topic. You can open a ticket here. [https://www.gravityforms.com/support/](https://www.gravityforms.com/support/) Thank you. ---
**Author:** ![Bart](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@Bart](https://community.gravityforms.com/u/Bart)\ **Post date:** [April 1, 2020, 8:49pm UTC](https://community.gravityforms.com/t/signature-add-on-resets-the-entire-form-resolved/4320/3 "2020-04-01T20:49:14Z")
Will do - thanks! ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [April 1, 2020, 9:07pm UTC](https://community.gravityforms.com/t/signature-add-on-resets-the-entire-form-resolved/4320/4 "2020-04-01T21:07:33Z")
Thanks Bart. ---
**Author:** ![Bart](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@Bart](https://community.gravityforms.com/u/Bart)\ **Post date:** [April 1, 2020, 9:35pm UTC](https://community.gravityforms.com/t/signature-add-on-resets-the-entire-form-resolved/4320/5 "2020-04-01T21:35:47Z")
Just a quick update as I got it working now - so just in case anyone else encounteres this. Apparently it’s an issue with mod\_security blocking it - contacted the hosting provider and they whitelisted few rules that were highlighted in their logs - working fine now! Thanks! B ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [April 1, 2020, 10:00pm UTC](https://community.gravityforms.com/t/signature-add-on-resets-the-entire-form-resolved/4320/6 "2020-04-01T22:00:51Z")
Thanks for the update @Bart! ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [April 1, 2020, 10:01pm UTC](https://community.gravityforms.com/t/signature-add-on-resets-the-entire-form-resolved/4320/7 "2020-04-01T22:01:40Z")
Closed on April 1, 2020, 10:01pm UTC