# Rocketgenius Still In Business? 5+ days and no response - Gravity forms Failing to Capture payments **URL:** \ **Category:** General Discussion\ **Tags:** stripe, has-ticket\ **Created:** [March 26, 2025, 8:12am UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146 "2025-03-26T08:12:47Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![user67da70ed25b7a160](https://avatars.discourse-cdn.com/v4/letter/u/7feea3/32.png) [@user67da70ed25b7a160](https://community.gravityforms.com/u/user67da70ed25b7a160)\ **Post date:** [March 26, 2025, 8:12am UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/1 "2025-03-26T08:12:47Z")
Hi not sure where else to contact but i created a support ticket on March 21 - 5 days ago and absolutely no response. Meanwhile the form continues losing money because " **Payment failed to be captured. Reason: Cannot get payment intent."** Stripe error shows - PaymentIntent status: requires\_payment\_method Despite payment being a required field.. Gravity form just accepts the form without any payment made/collected.. Is there some hack to gravity forms that people are abusing? There is no phone number or company address listed. Not sure what else to do other than Try posting here.. ive checked spam but nothing there literally just no one responding. Is Rocketgenius still in business or it it normal to not respond to urgent requests for 5+ days? ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [March 26, 2025, 9:11pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/2 "2025-03-26T21:11:20Z")
Hi Sal. I see that you have a response today from Joshua. We’ll continue with the support there. Thank you. ---
**Author:** ![martym](https://avatars.discourse-cdn.com/v4/letter/m/5f8ce5/32.png) [@martym](https://community.gravityforms.com/u/martym)\ **Post date:** [March 27, 2025, 8:11pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/3 "2025-03-27T20:11:01Z")
Were you able to resolve this? We are having similar issues with Stripe and payment intent. Also issues especially with users on Firefox. [I have a support ticket in, but wanted to confirm this issue for OP and others who may end up here] ---
**Author:** ![user67da70ed25b7a160](https://avatars.discourse-cdn.com/v4/letter/u/7feea3/32.png) [@user67da70ed25b7a160](https://community.gravityforms.com/u/user67da70ed25b7a160)\ **Post date:** [March 31, 2025, 12:55pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/4 "2025-03-31T12:55:21Z")
Hi Marty no not yet.. getting closer but now gravity forms doesnt seem to allow placing in stripe in “Test” mode for stripe so i cant test .. waiting to hear back from support its again been 5 days since the last response. cant believe this is acceptable in 2025 ---
**Author:** ![scamando](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/scamando/32/1275_2.png) [@scamando](https://community.gravityforms.com/u/scamando)\ **Post date:** [April 1, 2025, 4:24pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/5 "2025-04-01T16:24:26Z")
I am experiencing the same issue now as well. Anyone know what the issue is. Seems kind of a big deal. **Payment failed to be captured. Reason: Cannot get payment intent.** ---
**Author:** ![scamando](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/scamando/32/1275_2.png) [@scamando](https://community.gravityforms.com/u/scamando)\ **Post date:** [April 1, 2025, 10:06pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/6 "2025-04-01T22:06:40Z")
Trial and error - trying to figure out why this sometime works. - Are you using caching for this page with the Stripe Form? - In the form editor, do you have “Enable Additional Payment Methods Enabled”? - If so, do you have the Link Email Field connected to an email field? Please answer these questions if you are experiencing this issue. Thanks. ---
**Author:** ![scamando](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/scamando/32/1275_2.png) [@scamando](https://community.gravityforms.com/u/scamando)\ **Post date:** [April 4, 2025, 1:02am UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/7 "2025-04-04T01:02:16Z")
Hello anyone? I havent heard from support yet via email. ---
**Author:** ![user67da70ed25b7a160](https://avatars.discourse-cdn.com/v4/letter/u/7feea3/32.png) [@user67da70ed25b7a160](https://community.gravityforms.com/u/user67da70ed25b7a160)\ **Post date:** [April 4, 2025, 5:34am UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/8 "2025-04-04T05:34:47Z")
Ive already tried all those recommendations and have visited every thread ever made.. its now 10 days since i replied and still no response from Rocketgenius support.. incredible. ---
**Author:** ![scamando](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/scamando/32/1275_2.png) [@scamando](https://community.gravityforms.com/u/scamando)\ **Post date:** [April 4, 2025, 5:59pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/9 "2025-04-04T17:59:16Z")
Support. Hello!?!?!?! ---
**Author:** ![garethmorgans](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/garethmorgans/32/1740_2.png) [@garethmorgans](https://community.gravityforms.com/u/garethmorgans)\ **Post date:** [April 10, 2025, 5:32pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/12 "2025-04-10T17:32:52Z")
Seems to be an issue with version 2.9 of gravity forms. Rolling back to 2.8.18 solves the problem however this comes with security risks. ---
**Author:** ![scamando](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/scamando/32/1275_2.png) [@scamando](https://community.gravityforms.com/u/scamando)\ **Post date:** [April 10, 2025, 11:05pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/13 "2025-04-10T23:05:29Z")
Thank you for taking the time to let us know. I will try. I would like to see support give a statement on the issue. Its obvious that multiple people are experiencing the issue all of a sudden, but support is downplaying it as isolated and without explanation. ---
**Author:** ![martym](https://avatars.discourse-cdn.com/v4/letter/m/5f8ce5/32.png) [@martym](https://community.gravityforms.com/u/martym)\ **Post date:** [April 15, 2025, 10:24pm UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/14 "2025-04-15T22:24:19Z")
Support indicated to us the issue was cache related. We have found there to be issues with autoptimize cache needing to be cleared, particulary after software updates. We otherwise block page caching for form pages, though redis object cache is also in use. The problem seems to be intermittent and difficult to replicate. ---
**Author:** ![scamando](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/scamando/32/1275_2.png) [@scamando](https://community.gravityforms.com/u/scamando)\ **Post date:** [April 26, 2025, 2:38am UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/15 "2025-04-26T02:38:01Z")
Yes, Agree, difficult to replicate. I have removed caching on all forms that use Stripe + gravity. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\ **Post date:** [May 26, 2025, 2:38am UTC](https://community.gravityforms.com/t/rocketgenius-still-in-business-5-days-and-no-response-gravity-forms-failing-to-capture-payments/19146/16 "2025-05-26T02:38:20Z")
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