# Paypal integration leads to death spiral after submit information (Support doesn't allow submit)

**URL:** https://community.gravityforms.com/t/paypal-integration-leads-to-death-spiral-after-submit-information-support-doesnt-allow-submit/18313
**Category:** Get Help
**Tags:** paypal-checkout
**Created:** [October 8, 2024, 6:50pm UTC](https://community.gravityforms.com/t/paypal-integration-leads-to-death-spiral-after-submit-information-support-doesnt-allow-submit/18313 "2024-10-08T18:50:59Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![user66f5cf026a3b0149](https://avatars.discourse-cdn.com/v4/letter/u/9fc29f/32.png) [@user66f5cf026a3b0149](https://community.gravityforms.com/u/user66f5cf026a3b0149)
#### Post date: [October 8, 2024, 6:50pm UTC](https://community.gravityforms.com/t/paypal-integration-leads-to-death-spiral-after-submit-information-support-doesnt-allow-submit/18313/1 "2024-10-08T18:50:59Z")

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Trying to submit an issue with the pay pal integration, but it doesn’t allow me to submit the ticket even though all required fields are included.

 ![Spinning wheel](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/6/6927615c7b10a67d5eef5a1d3c5ef35f57ab7503.png)

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### Author: ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)
#### Post date: [October 9, 2024, 7:01pm UTC](https://community.gravityforms.com/t/paypal-integration-leads-to-death-spiral-after-submit-information-support-doesnt-allow-submit/18313/2 "2024-10-09T19:01:00Z")

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Hi Frederic. I opened a support ticket on your behalf, ticket number #596223. Please reply to that with the requested information and we’ll help you figure this out. Thank you.

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### Author: ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)
#### Post date: [November 8, 2024, 7:01pm UTC](https://community.gravityforms.com/t/paypal-integration-leads-to-death-spiral-after-submit-information-support-doesnt-allow-submit/18313/3 "2024-11-08T19:01:29Z")

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