# Paypal Checkout - Credit Card - Input fields Spans?

**URL:** https://community.gravityforms.com/t/paypal-checkout-credit-card-input-fields-spans/14405
**Category:** Get Help
**Tags:** conflict, paypal-checkout
**Created:** [February 9, 2023, 5:09pm UTC](https://community.gravityforms.com/t/paypal-checkout-credit-card-input-fields-spans/14405 "2023-02-09T17:09:48Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![VisDes](https://avatars.discourse-cdn.com/v4/letter/v/ecccb3/32.png) [@VisDes](https://community.gravityforms.com/u/VisDes)
#### Post date: [February 9, 2023, 5:09pm UTC](https://community.gravityforms.com/t/paypal-checkout-credit-card-input-fields-spans/14405/1 "2023-02-09T17:09:48Z")

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We have the Paypal Checkout addon installed. There are no other addons installed. Both Paypal Checkout and Credit Card Option are enabled for the Paypal field. Credit Card Field status is Subscribed. System Status doesn’t list and issues.

However on the form, when credit card is selected in the drop down besides Cardholder Name the fields won’t take input.

Inspect is showing them as spans.

 ![2023-02-09_11h05_29](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/f745fdab98278026359a896c58509a8e19d411b7.png)

This a bug?

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### Author: ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)
#### Post date: [February 9, 2023, 11:39pm UTC](https://community.gravityforms.com/t/paypal-checkout-credit-card-input-fields-spans/14405/2 "2023-02-09T23:39:26Z")

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Hello. I recommend opening a support ticket for this issue and including a URL where we can see the form on your site, and your system status report.

Instructions for obtaining the system status report:

> **[Checking Your Environment Details](https://docs.gravityforms.com/checking-environment-details/#h-sending-system-reports)**
>
> As of Gravity Forms 2.2, it's possible to see full details on your hosting environment from directly within Gravity Forms. Investigating your environment details is one of the first and most helpful steps when troubleshooting an issue.

Open your ticket here:  
[https://www.gravityforms.com/open-support-ticket/technical/](https://www.gravityforms.com/open-support-ticket/technical/)

Thank you.

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### Author: ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)
#### Post date: [March 11, 2023, 11:39pm UTC](https://community.gravityforms.com/t/paypal-checkout-credit-card-input-fields-spans/14405/3 "2023-03-11T23:39:34Z")

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