# Payments through Paypal Checkout often not working

**URL:** https://community.gravityforms.com/t/payments-through-paypal-checkout-often-not-working/13943
**Category:** Get Help
**Tags:** conflict, paypal-checkout, caching
**Created:** [November 25, 2022, 9:04pm UTC](https://community.gravityforms.com/t/payments-through-paypal-checkout-often-not-working/13943 "2022-11-25T21:04:57Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![damonza](https://avatars.discourse-cdn.com/v4/letter/d/e19b73/32.png) [@damonza](https://community.gravityforms.com/u/damonza)
#### Post date: [November 25, 2022, 9:04pm UTC](https://community.gravityforms.com/t/payments-through-paypal-checkout-often-not-working/13943/1 "2022-11-25T21:04:58Z")

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Hi there

I hope someone can help, but I’m not very technical. I generally don’t have any issues with my forms, however for the last few days, the Paypal checkout system isn’t working properly about 50% of the time. The user completes the order form, and is trying to pay by hitting the Paypal or Credit Card option, but then nothing happens and they’re unable to pay. However, when I test it, it works fine, and SOME orders do come through without any issues.

All plugins are updated - this is a link to one of the order pages: [https://damonza.com/print-and-ebook-cover-design-2/](https://damonza.com/print-and-ebook-cover-design-2/)

Thanks!  
Damon

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### Author: ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)
#### Post date: [November 28, 2022, 8:48pm UTC](https://community.gravityforms.com/t/payments-through-paypal-checkout-often-not-working/13943/2 "2022-11-28T20:48:30Z")

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Hi Damon. I recommend opening a support ticket for any payment-related issue:

[https://www.gravityforms.com/open-support-ticket/technical/](https://www.gravityforms.com/open-support-ticket/technical/)

Thank you.

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### Author: ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)
#### Post date: [December 28, 2022, 8:49pm UTC](https://community.gravityforms.com/t/payments-through-paypal-checkout-often-not-working/13943/3 "2022-12-28T20:49:26Z")

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