# On screen Confirmation message changing after 3+ submissions **URL:** \ **Category:** Get Help\ **Tags:** akismet, confirmations\ **Created:** [April 17, 2025, 3:22pm UTC](https://community.gravityforms.com/t/on-screen-confirmation-message-changing-after-3-submissions/19246 "2025-04-17T15:22:16Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![user639a29ccb1642495](https://avatars.discourse-cdn.com/v4/letter/u/c37758/32.png) [@user639a29ccb1642495](https://community.gravityforms.com/u/user639a29ccb1642495)\ **Post date:** [April 17, 2025, 3:22pm UTC](https://community.gravityforms.com/t/on-screen-confirmation-message-changing-after-3-submissions/19246/1 "2025-04-17T15:22:16Z")
Hi Gravity Forms team, We have a voting form created for one of our clients - [Teammate of the Year 2025 - Team IMPACT](https://www.teamimpact.org/2025-teammate-of-the-year/) The form is setup to show the following on screen confirmation after submission - “Thank you for voting for your Team IMPACT Teammate of the Year! Follow along at @goteamimpact on [Twitter](https://twitter.com/GoTeamIMPACT) or [Instagram](https://www.instagram.com/goteamimpact/) for updates.” If you submit this form the first 3 times, it has the correct set messaging “Thank you for voting for your Team IMPACT Teammate of the Year! Follow along at @goteamimpact on [Twitter](https://twitter.com/GoTeamIMPACT) or [Instagram](https://www.instagram.com/goteamimpact/) for updates.” But then after the 4th+ submission, the on screen message changes to “Thanks for contacting us! We will get in touch with you shortly.” We have tried resaving the form, clearing caches, etc. but are still seeing the issue. Any ideas as to why the on screen message changes after multiple submissions? System Report: ### Gravity Forms Version: 2.9.6.1 ✔ Upload folder: /srv/htdocs/wp-content/uploads/gravity\_forms/ Upload folder permissions: Writable ✔ Output CSS: Yes Default Theme: Gravity Forms 2.5 Theme No-Conflict Mode: Yes Currency: USD Background updates: Yes REST API v2: No Orbital Style Filter: No ### Add-Ons [Authorize.Net](http://Authorize.Net): by Gravity Forms - 2.11 ✔ Dropbox: by Gravity Forms - 3.2.0 ✔ Google Analytics: by Gravity Forms - 2.3.0 ✔ PayPal Standard: by Gravity Forms - 3.5 ✔ reCAPTCHA: by Gravity Forms - 1.6.0 ✔ ### Database Database Version: 2.9.6.1 ✔ Your database is up-to-date. wp\_gf\_form\_view: ✔ wp\_gf\_form\_meta: ✔ wp\_gf\_form: ✔ wp\_gf\_form\_revisions: ✔ wp\_gf\_entry: ✔ wp\_gf\_entry\_meta: ✔ wp\_gf\_entry\_notes: ✔ wp\_gf\_draft\_submissions: ✔ wp\_gf\_addon\_feed: ✔ wp\_gf\_addon\_payment\_transaction: ✔ wp\_gf\_addon\_payment\_callback: ✔ ### Translations Site Locale: en\_US User (ID: 16) Locale: en\_US Gravity Forms: ### WordPress Home URL: [https://www.teamimpact.org](https://www.teamimpact.org) Site URL: [https://www.teamimpact.org](https://www.teamimpact.org) REST API Base URL: [https://www.teamimpact.org/wp-json/](https://www.teamimpact.org/wp-json/) WordPress Version: 6.8 ✔ WordPress Multisite: No WordPress Memory Limit: 512M WordPress Debug Mode: No WordPress Debug Log: No WordPress Script Debug Mode: No WordPress Cron: Yes WordPress Alternate Cron: No Background tasks: Yes ✔ ### Active Theme Hello Getfused: by Getfused - 1.0 ✔ Hello Elementor (Parent): by Elementor Team ([https://elementor.com/?utm\_source=wp-themes&utm\_campaign=author-uri&utm\_medium=wp-dash](https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash)) - 3.1.1 ✔ ### Active Plugins Advanced Editor Tools: by Automattic - 5.9.2 ✔ Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team - 5.3.7 ✔ Conditional Fields for Contact Form 7: by Jules Colle - 2.5.11 ✔ Contact Form 7: by Takayuki Miyoshi - 6.0.6 ✔ Contact Form 7 - Dynamic Text Extension: by AuRise Creative, SevenSpark - 5.0.3 ✔ Contact Form CFDB7: by Arshid - 1.3.0 ✔ Contact Form Entries: by CRM Perks - 1.4.0 ✔ Easy Social Icons: by CyberNetikz - 3.2.7 ✔ Elementor: by [Elementor.com](http://Elementor.com) - 3.28.3 ✔ Elementor Pro: by [Elementor.com](http://Elementor.com) - 3.28.3 ✔ Essential Addons for Elementor: by WPDeveloper - 6.1.10 ✔ Essential Addons for Elementor - Pro: by WPDeveloper - 6.2.1 ✔ File Manager Advanced: by wpexpertsio - 5.3.0 ✔ Getfused Cloudflare Cache Clearer: by Getfused - 1.0.4 ✔ Gravity SMTP: by Gravity Forms - 1.9.0 ✔ GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger - 1.20.3 ✔ Honeypot for Contact Form 7: by WPExperts - 2.1.7 ✔ Instagram Feed Pro Business: by Smash Balloon - 6.7.0 ✔ JetEngine: by Crocoblock - 3.6.7 ✔ Jetpack: by Automattic - 14.6-a.5 ✔ Jetpack Boost: by Automattic - Jetpack Site Speed team - 3.13.1 ✔ Jetpack Protect: by Automattic - Jetpack Security team - 4.0.0 ✔ JetSmartFilters: by Crocoblock - 3.6.5 ✔ Max Mega Menu: by [megamenu.com](http://megamenu.com) - 3.5 ✔ Page Links To: by Mark Jaquith - 3.3.7 ✔ Permalink Manager Lite: by Maciej Bis - 2.5.1.1 ✔ Post Duplicator: by Metaphor Creations - 2.47 ✔ Pressable Cache Management: by Pressable CS Team - 4.4.9 ✔ Pressable OnePress Login: by Pressable - 1.3.2 ✔ ReCaptcha v2 for Contact Form 7: by IQComputing - 1.4.9 ✔ Redirection: by John Godley - 5.5.2 ✔ SVG Support: by - 2.5.14 ✔ VRTs – Visual Regression Tests: by Bleech - 2.0.3 ✔ WP Contact Form Salesforce Pro: by CRM Perks - 1.4.2 ✔ Yoast SEO: by Team Yoast - 24.9 ✔ ### Web Server Software: nginx Port: 443 Document Root: /srv/htdocs ### PHP Version: 8.2.28 ✔ Memory Limit: 512M Maximum Execution Time: 850 Maximum File Upload Size: 2047M Maximum File Uploads: 20 Maximum Post Size: 2047M Maximum Input Variables: 6144 cURL Enabled: Yes (version 8.12.1) OpenSSL: OpenSSL 3.0.15 3 Sep 2024 (805306608) Mcrypt Enabled: Yes Mbstring Enabled: Yes Loaded Extensions: Core, date, libxml, pcre, sqlite3, zlib, calendar, ctype, dom, fileinfo, filter, gmp, hash, iconv, json, pcntl, SPL, session, openssl, posix, random, Reflection, standard, SimpleXML, sockets, sodium, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, cgi-fcgi, apcu, bcmath, curl, elastic\_apm, mbstring, gd, gmagick, imap, intl, exif, mcrypt, memcache, mysqli, Phar, PDO, pdo\_mysql, pdo\_sqlite, photon-opencv, soap, timezonedb, xsl, zip, Zend OPcache ### Database Server Database Management System: MariaDB Version: 10.11.10 ✔ Database Character Set: latin1 Database Collation: latin1\_swedish\_ci ### Date and Time WordPress (Local) Timezone: America/New\_York MySQL (UTC): 2025-04-17 15:07:12 MySQL (Local): April 17, 2025 at 11:07 am PHP (UTC): 2025-04-17 15:07:12 PHP (Local): April 17, 2025 at 11:07 am ---
**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\ **Post date:** [April 17, 2025, 3:27pm UTC](https://community.gravityforms.com/t/on-screen-confirmation-message-changing-after-3-submissions/19246/2 "2025-04-17T15:27:50Z")
Check the spam filter in the Entries area of the form. I’m guessing Akismet is marking the entry as spam. If you mark it as not spam, that will notify Akismet about the false positive, which helps train their filters, so similar submissions are less likely to be marked as spam in the future. ---
**Author:** ![user639a29ccb1642495](https://avatars.discourse-cdn.com/v4/letter/u/c37758/32.png) [@user639a29ccb1642495](https://community.gravityforms.com/u/user639a29ccb1642495)\ **Post date:** [April 17, 2025, 3:38pm UTC](https://community.gravityforms.com/t/on-screen-confirmation-message-changing-after-3-submissions/19246/3 "2025-04-17T15:38:20Z")
Hi Richard, Thanks for the quick follow up! I will try that with Akismet, but would that change what the on screen message is? The form submissions still go through and are logged in the Entries list regardless of the on-screen confirmation message. From an incognito browser: Submission 1 - [2025-04-17\_11-32-03 - TechSmith Screencast - TechSmith Screencast](https://app.screencast.com/H2prXq1cXKWGF) Submission 3 (refreshed the page each time to resubmit) - [2025-04-17\_11-33-14 - TechSmith Screencast - TechSmith Screencast](https://app.screencast.com/CEQ6a0AOICHB1) It seems to be pulling in a different gform\_confirmation\_message\_19 in the Elements Log Wrong message - [2025-04-17\_11-34-17 - TechSmith Screencast - TechSmith Screencast](https://app.screencast.com/VzRUIvWsEv6wo) Correct message - [2025-04-17\_11-36-25 - TechSmith Screencast - TechSmith Screencast](https://app.screencast.com/1hR30nC1fDann) ---
**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\ **Post date:** [April 17, 2025, 3:44pm UTC](https://community.gravityforms.com/t/on-screen-confirmation-message-changing-after-3-submissions/19246/4 "2025-04-17T15:44:19Z")
When the entry is marked as spam, the configured confirmation is not used, instead it uses the same default text used by the default confirmation added to new forms. ---
**Author:** ![user639a29ccb1642495](https://avatars.discourse-cdn.com/v4/letter/u/c37758/32.png) [@user639a29ccb1642495](https://community.gravityforms.com/u/user639a29ccb1642495)\ **Post date:** [April 17, 2025, 4:01pm UTC](https://community.gravityforms.com/t/on-screen-confirmation-message-changing-after-3-submissions/19246/5 "2025-04-17T16:01:22Z")
Aha! That would explain things, thank you so much Richard this has been incredibly helpful. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\ **Post date:** [May 17, 2025, 4:01pm UTC](https://community.gravityforms.com/t/on-screen-confirmation-message-changing-after-3-submissions/19246/6 "2025-05-17T16:01:58Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.