Randomly, we are receiving notifications and PDFs within the notifications that do not contain the payment details. They only show the product but do not include the table with quantities and the amount paid, even though the notification has the option to display all fields.
Hi Javier,
We’d need more details to help you troubleshoot this. Can you open a Support Ticket at:
https://www.gravityforms.com/open-support-ticket/technical/
Hi Javier,
You may not be the owner of your license. If you’re not, you can still open a ticket through the General Question option and provide as many details as possible about your website and email: General Support - Gravity Forms
If you don’t have a license, we can usually locate who owns your license and help you get in touch with them for support.
Thank you for your message. I really need to know who the owner of our license is, since we moved our website to another hosting provider, and it is possible that the previous provider is the current owner.
Javier,
As noted above, please do the following:
You may not be the owner of your license. If you’re not, you can still open a ticket through the General Question option and provide as many details as possible about your website and email: General Support - Gravity Forms
If you don’t have a license, we can usually locate who owns your license and help you get in touch with them for support.
We can’t handle this type of request in the Community Forum for both your privacy and the privacy of the owners of our accounts.