# New forms wont accept Square payments **URL:** \ **Category:** Get Help\ **Tags:** square\ **Created:** [May 4, 2021, 1:42am UTC](https://community.gravityforms.com/t/new-forms-wont-accept-square-payments/8978 "2021-05-04T01:42:36Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![user5d7aadf5d8cca581](https://avatars.discourse-cdn.com/v4/letter/u/e19adc/32.png) [@user5d7aadf5d8cca581](https://community.gravityforms.com/u/user5d7aadf5d8cca581)\ **Post date:** [May 4, 2021, 1:42am UTC](https://community.gravityforms.com/t/new-forms-wont-accept-square-payments/8978/1 "2021-05-04T01:42:36Z")
So i created a new form with GF 2.4 and 2.5 and Square plugin 1.4 and 1.4.1 and i cannot accept credit cards. it just keeps saying every time i submit ‘Missing credit card information’. This is not a sandbox but a live system. An old form is still accepting credit cards just fine. im stuck. ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [May 4, 2021, 1:48pm UTC](https://community.gravityforms.com/t/new-forms-wont-accept-square-payments/8978/2 "2021-05-04T13:48:09Z")
Hi Antonio. For any payment related issue, I recommend opening a support ticket here: > **[Support | Gravity Forms](https://www.gravityforms.com/support/)** > > We are always here to help. If you have any issues/questions about our plugin, please create a ticket here to get immediate support from our team. Thank you. ---
**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\ **Post date:** [January 5, 2022, 8:37am UTC](https://community.gravityforms.com/t/new-forms-wont-accept-square-payments/8978/3 "2022-01-05T08:37:03Z")