# My clients don't receive my notification email

**URL:** <https://community.gravityforms.com/t/my-clients-dont-receive-my-notification-email/16353>\
**Category:** Get Help\
**Tags:** conditional-notifications, confirm-email, notifications-deliverability\
**Created:** [November 25, 2023, 8:56pm UTC](https://community.gravityforms.com/t/my-clients-dont-receive-my-notification-email/16353 "2023-11-25T20:56:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![user64d1447711f0a553](https://avatars.discourse-cdn.com/v4/letter/u/2acd7d/32.png) [@user64d1447711f0a553](https://community.gravityforms.com/u/user64d1447711f0a553)\
**Post date:** [November 25, 2023, 8:56pm UTC](https://community.gravityforms.com/t/my-clients-dont-receive-my-notification-email/16353/1 "2023-11-25T20:56:41Z")

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My clients don’t receive my notification email.

I tried to fill the form, my friends tried but the notification email is not sent

What is the BUG?

Thank you for your help

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**Author:** ![faisalahammad](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/faisalahammad/32/13948_2.png) [@faisalahammad](https://community.gravityforms.com/u/faisalahammad)\
**Post date:** [November 25, 2023, 9:20pm UTC](https://community.gravityforms.com/t/my-clients-dont-receive-my-notification-email/16353/2 "2023-11-25T21:20:36Z")

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Hi Manuel,

First, start troubleshooting the email notification from the following link.

> **[Troubleshooting Notifications](https://docs.gravityforms.com/troubleshooting-notifications/)**
>
> Gravity Forms uses WordPress' built-in sendmail (wp-mail.php) to send its e-mail notifications. If you are having trouble sending or receiving Notifications, please try the following steps.

If it has not resolved the issue, you can follow the article below to set up the [WP Mail SMTP](https://wordpress.org/plugins/wp-mail-smtp/) plugin to resolve the issue.

> **[How to Configure Your WordPress SMTP Settings to Send Email](https://wpmailsmtp.com/wordpress-smtp-settings/)**
>
> Do you want to configure WordPress SMTP settings the easy way? We'll show you how to quickly connect your WordPress site to an SMTP server.

Give it a try and let me know how that goes! 😄

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**Author:** ![user64d1447711f0a553](https://avatars.discourse-cdn.com/v4/letter/u/2acd7d/32.png) [@user64d1447711f0a553](https://community.gravityforms.com/u/user64d1447711f0a553)\
**Post date:** [November 25, 2023, 10:55pm UTC](https://community.gravityforms.com/t/my-clients-dont-receive-my-notification-email/16353/3 "2023-11-25T22:55:39Z")

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Thank you for your help, but it still doesn’t work. For a short period, 2 months ago, it worked. I didn’t change anything but now no email is sent . Can you help me?

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**Author:** ![faisalahammad](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/faisalahammad/32/13948_2.png) [@faisalahammad](https://community.gravityforms.com/u/faisalahammad)\
**Post date:** [November 26, 2023, 6:29am UTC](https://community.gravityforms.com/t/my-clients-dont-receive-my-notification-email/16353/4 "2023-11-26T06:29:57Z")

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Hi Manuel,

Could you please tell me which 3rd party service you’re using to send the emails, such as SendGrid, Brevo, etc? If you’re not using any of those, you can find a list of providers below, including a FREE email sending limit:

> **[7+ Best Transactional Email Providers for WordPress Sites \[Free + Paid\]](https://wpmailsmtp.com/transactional-email-providers/)**
>
> Looking for the best transactional email provider? We compared the best mailers on pricing, capacity, & free plan limits.

You will also find the setup process there. If you still need any help, just let me know. Thank you.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\
**Post date:** [December 26, 2023, 6:30am UTC](https://community.gravityforms.com/t/my-clients-dont-receive-my-notification-email/16353/5 "2023-12-26T06:30:07Z")

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